Wendy Watts, MBA
Los Angeles, CA- |-CAREER EXPERIENCE
COMMERCIAL REAL ESTATE (3 Years)
8/2015 – 12/2018
JLL | Jones Lang LaSalle (Fortune 500)
7/2018 – 12/2018 (JLL)
Associate, Team Lead | Retail Brokerage
Los Angeles, California: Regional team lead for
Brentwood, Century City and Ontario offices.
8/2015 – 7/2018 (JLL)
Senior Brokerage Assistant
Licensed Real Estate Salesperson (NY)
Provide marketing, administrative and deal support to the
Managing Director, Associate Director, Executive Vice
President, Associate Vice President and VP/Legal
Counsel of a top producing commercial real estate team
($23M+ annual revenue production); including but not
limited to: contracts, proposals, correspondence,
coordinating travel, managing expenses, deal tracking
and invoicing, presentations, client meetings and events.
HOTELS/HOSPITALITY (3 YEARS)
6/2015 – 8/2015
HUDSON NY
Morgan’s Hotel Group
Guest Services/Relations Manager
Guest Services: Address needs of incoming guests,
VIP’s & Groups, Front Office Management, Service
Recovery
Guest Relations: Survey Responses, Analysis, Guest
Trend Tracking
8/2012-6/2015
Waldorf Astoria NY
Hilton Worldwide - Administrative Coordinator
Cross trained to support 4 departments: Rooms Division,
Payroll, Hospitality Sales and Food & Beverage.
HR | OFFICE MANAGEMENT (15 YEARS)
2010 – 2012
Pacific Preservation Services
Thousand Oaks, CA
HR & General Operations Manager
▪ Manage daily orders and escalations for nationwide
accounts (bank owned foreclosure, pre-foreclosure and
REO properties).
▪ Create quarterly analyses, review billing, provide direction
and training for support staff.
▪ Communicate with client Director, Associate Director and
VP on Human Resource expectations for nationwide
properties and work teams.
▪ Manage vendor relationships, payroll, account invoicing,
research reports; create, maintain and improve system
administrative processes, policies and procedures.
2009 – 2010
Southeast Staffing Solutions – Orlando, FL
Client: Ocwen/Altisource Portfolio Solutions
9 month contract
▪ Customer service: manage escalations for bank owned
foreclosure, pre-foreclosure and REO properties
▪ REO Broker expansion project: completed the corporate
registrations required for licensing the company in 28
states
2008 – 2009
SUPER BOWL XLIII
Gameday Management Group - Orlando, FL
Sr. Planner (Admin/HR) – 6 Month Contract
▪ Assist Project Executive Officer with the management
and planning of staff (local and management) contract
hired in support of Super Bowl XLIII transportation
systems (200 +). Contract deliverables: Super Bowl
Transportation Staff Policies/Procedures Manual and
Powerpoint presentation.
▪ Recruitment, contract fulfillment, training, travel
coordination, development of tracking systems, creation
of functional comprehensive & comparative staff data
analysis, and distribution plan for all staff kit (uniform,
radios, etc.).
▪ Tracking, analysis of administrative systems to ensure
effectiveness, making real-time adjustments as
necessary to meet project deliverables.
1993 – 2007
Trans Continental Records, Inc. – Orlando, FL
Director, Office Administration & Human Resources
▪ Promoted from Office/Human Resource Manager in
1993 to facilitate multi-phase project management
initiatives (i.e., internal restructuring, reorganization,
renovation, expansion and relocation objectives).
▪ H.R. benefits and administration, hiring/firing, record
keeping & audits. Corporate event coordination.
▪ Risk Management ($100 Million in combined commercial
property, liability, bonds, and automobile insurance
coverages).
▪ Team up with Department Heads to maximize efficiency
& profitability by reducing overhead expenditures through
internal audit analyses.
▪ Supervise operations, policies & practices for all related
entities. Conduct staff meetings, orientations & address
needs with executive management.
▪ Management/reduction of Worker’s Compensation claim
experience & exposure. Negotiation of Dept. of Labor
complaints/action.
Wendy Watts, MBA
Los Angeles, CA- |-CAREER EXPERIENCE
▪
2003 – 2007
Talent Rock – Orlando, FL
Director, Human Resources
Increase in responsibility to include Human Resource
direction of Talent Rock, a private talent event production
company that hosted 2-5 talent search competitions per
year, with 1,500 to 3,000 contestants and guests, filmed for
television. Increased responsibilities included benefits and
administration, staffing, training, and compliance for staff of
up to 750:
▪ Employee new hire and new benefit eligible
orientations
▪ Sales and event staffing
▪ Multi-level training (support staff through
management from gen. operating procedures
to specialty)
▪ Organizational development (develop pay
structure systems, labor budgets and HR flow
processes)
▪ Recommendations to senior management
regarding available courses of action and
human resource maximization
Liaison to legal, insurance firms, and auditors
regarding annual and quarterly reviews and
reporting for the company
EXECUTIVE ASSISTANT (3 YEARS)
1991–March 1993
Airship International Ltd. – Orlando, FL
Executive Assistant
▪ Executive Assistant to the General Manager, V.P. of
Operations, and CFO of the international public aerial
advertising firm. Advertising clients included: AnheuserBusch, Sea World, La Serenisima (Argentina), MetLife
and Fuji film.
▪ Duties included: Contracts & legal document preparation,
executive calendar and schedule administration,
quarterly/annual SEC reports, Blue Sky filings, Form 5’s,
client liaison, daily updates and follow up on all
outstanding
advertising
contracts,
and
travel
arrangements for executives.
▪ 1993 – Company was sold. Promoted and transferred
to affiliated company Trans Continental Records by
the General Manager.
EDUCATION
MBA, Master of Business Administration (2003)
GPA 3.51, University of Phoenix - Orlando, FL
B.S., Business Management (1999) GPA 3.25, University of Phoenix - Orlando, FL
A.S., Business Administration & Management (1992)
Valencia Community College - Orlando, FL
Cardinal Gibbons High School (1989)
Honor Roll Graduate - Ft. Lauderdale, FL
EDUCATOR & GUEST LECTURER EXPERIENCE (3 YEARS)
2005 – 2008 Mountain State University – Orlando, FL: Adjunct Professor
Bachelor of Organizational Leadership Degree Program: Taught 18 courses in Organizational Leadership.
2005 - Full Sail University – Orlando, FL: Guest Lecturer: Business Management Class/Bachelor of Entertainment Business Program
SKILLS/PROGRAMS: Mac and PC proficient; Microsoft Office, Adobe Creative Cloud, CoStar, VTS.
