Wendy O

Hello, my name is Wendy, and I bring over five years of experience in customer support and service, along with more than two years of hands-on experience in B2B and B2C sales and retention with Delta Capital and Insurance working under calls experts.

In my sales and retention roles, I developed strong skills in relationship building, objection handling, and closing deals, while consistently focusing on customer satisfaction and long-term value. I’ve worked with diverse client bases, helping businesses and individuals find solutions tailored to their needs, which strengthened my communication, negotiation, and problem-solving abilities.

In addition, my background in customer support has equipped me with the patience, empathy, and attention to detail required to resolve issues effectively and create positive customer experiences. I’ve handled high-volume interactions across multiple channels while maintaining professionalism and efficiency.

I also served in an advisory role with U.S. News College Advisor for a year, where I guided students through important decisions, demonstrating my ability to listen actively, provide clear guidance, and build trust.

Technically, I’m highly proficient with CRM tools such as Salesforce, Zendesk, and Google Sheets, and I’m experienced in using dialers to manage outbound and inbound communication efficiently. I’m comfortable working in remote environments, meeting targets, and adapting quickly to new systems and processes.

Overall, I bring a results-driven mindset, strong interpersonal skills, and a commitment to delivering excellent customer experiences. I’m excited about the opportunity to contribute and grow with your team.