Wendy Marie Niu

I am a dedicated and adaptable professional with close to four years of well-rounded experience across human resources, operations, and customer service. Throughout my career, I’ve demonstrated a strong commitment to efficiency, accuracy, and creating a positive work environment, no matter what role I take on.

As a Human Resource Business Partner, I was primarily responsible for handling timekeeping processes and employee engagement programs. I worked closely with teams to ensure accurate attendance tracking and compliance with labor policies, while also leading initiatives that fostered a more connected, motivated, and engaged workforce. I take pride in my ability to balance administrative precision with a genuine focus on employee well-being and morale.

In my role as an Operations Encoder, I managed both manual and system-based inventory. This position sharpened my attention to detail and reinforced the importance of accurate data entry and record-keeping in supporting smooth supply chain and operational performance. I became proficient in identifying discrepancies, ensuring that stock levels were recorded correctly, and maintaining consistent reporting standards for operational audits.

Earlier in my career, I also worked as a Customer Service Representative (chat support), where I specialized in resolving billing inquiries. This experience taught me the importance of clear, empathetic communication and problem-solving under pressure. I consistently met performance metrics while maintaining a customer-first mindset, turning challenging conversations into opportunities to build trust and satisfaction.

What ties all these roles together is my strong work ethic, flexibility, and ability to learn quickly. I thrive in team-oriented environments, but I’m also confident working independently and taking initiative. I am comfortable with a range of administrative systems and tools, and I’m always looking for ways to streamline processes and contribute to continuous improvement.

I am now seeking an opportunity where I can leverage this unique combination of HR, operations, and customer service experience to support a growing organization. Whether it’s through improving workflows, supporting people, or solving problems with a calm and efficient approach, I am passionate about making a positive impact wherever I go.