Wendy Lap

Wendy LAP Personal Summary Excellent analysis skills and years of working on my own initiative providing data insight and process improvements in public, private and third sector roles, have given me the experience required for any administration or reporting and insight role. I have experience in project management and a very good knowledge of database software and all Microsoft Office products. I am also a card holding member of Mensa. Professional experience July 2021 – Present – Freelancer Voice acting and voiceover work Comedy writing / producing for stage, screen, and audio/radio drama Ad hoc administration roles July 2015– July 2021 – Children 1st Reporting and Insight and Supporter Care Team Manager Managing team of supporter care staff and supporter care function Managing data insight and reporting underpinning the charity’s voluntary raised income Providing forecasting and operational insight for marketing initiatives and campaigns Managing and constantly improving processing of donations from supporters Ensuring all relevant staff are fully trained and motivated using the fundraising database Driving process improvement and project managing any large-scale changes Attending organisational GDPR group on behalf of fundraising department Personally, carrying out all supporter care tasks on a regular basis to keep refreshed on processes June 2014– July 2015 Self-Employed Contractor September 2014 – July 2015 Scottish Government – Rural Payments – Business Team Product Owner Taking ownership of the new reporting product on behalf of the business. Managing stakeholders, processes and facilitating key committees / groups. Leading staff engagement. Ensuring that all relevant staff are informed, involved, and engaged in the new reporting platform (Pentaho) development and introduction. Working closely with Business Information and IT teams using technical experience to translate for business colleagues and stakeholders. December 2007 – June 2014 – BskyB Livingston / London Performance Analyst / Senior Insight Analyst / Reporting and Insight Manager Providing data analysis and insight on customer service and telephone statistics Using Business Objects to create automated reporting Managing a small team of Junior Analysts Investigating gaps in processes using data Stakeholder management with internal and external business partners Creating customer profiling to inform and improve marketing function and processes Gleaning further insight from new functions ensuring continuous improvement Jul 2005 – December 2007 - Mono Consultants Senior Administrator Scheduling all engineer site visits to install and commission masts and organising access to telecoms sites through other site providers. Internal database development (Microsoft Access). Adapting database to fit the needs of the project. Managing data cleanliness and training users. Daily, weekly, and monthly reporting internally and externally on all aspects of the project. Apr 03 – Jul 2005 - Daly International Senior Administrator (Vodafone MTX Livingston) Analysis of national data to show progress and any anomalies on Scotland/NI sites Providing training on Vodafone rollout database for Vodafone staff and other contractors. Creating new reports on Business Objects to aid Vodafone in gaining accurate information on sites. Jun 97 – Apr 03 - Scotsman Publications Ltd Sales Executive (Motoring) Sourcing Car Dealerships to appear within any of the four Scotsman Publication titles Calling/Visiting potential advertisers throughout Scotland to achieve sale Apr 88 – Jun 97 - Tods Murray WS Administrator Carrying out administration of building maintenance for legal partnership Creation of archival database using Microsoft Access Education/Courses Diploma in Speech and Drama from Trinity College London HND Office Management Higher English, A Level Psychology, O Grade Maths, Arithmetic, English and Music Various training certificates including Microsoft products. SQL and database programming. Microsoft Excel, The Raiser’s Edge and Business Objects analysis/insight training undertaken both as student and tutor.