Wendy Clue

Wendy Clue-- | South Australia Being a forward thinking achiever, with exceptional people skills and administration experience and I am looking to work with an organization that provides me an opportunity to grow. I am flexible, reliable and pride myself on my exceptional work ethic. My ability to adapt to new situations and pick up new tasks with minimal training has proven to be an asset to previous employers. Skills                  Excellent administrative and customer service skills (both face to face and over the phone) Screen calls, inquiries and requests, and handle them when appropriate. Confident meeting and exceeding daily goals Medical Administration experience using HICAPS, Medtech, IRIS Systems Personal Assistant supporting senior specialists – appointment setting, diary maintenance, administration support Proficient in all of the standard office desktop software Ability to use initiative and pay attention to detail Proven ability to work calmly under pressure and assist with customer enquiries competently Excellent interpersonal, phone, and digital communication skills. Excellent ability to resolve conflict whilst displaying empathy to customers Good time management skills and solid work ethic Able to prioritise and efficiently manage multiple assignments Effective organizational skills and ability to prioritize appropriately Proven ability to pick up new tasks, systems and procedures with minimal training Providing training and orientation for new staff. Mature and able to liaise confidently with senior clients and colleagues 100% on-time delivery of assigned projects. Education & Further Study National Police Clearance , SAPOL 2015 Certificate III In Business Administration (Medical) , TAFE 2009 Certificate II in Information Technology, TAFE 2002 Web Market Customization Researcher – Appen 2016  Research for international markets to provide or collect some information per request English Data Collection – Appen 2016  Collectioin of varies spoken phraces Native English (Australia) Speakers Audio Collection – Upwork platrform  recording short English phrases from a WebApp 2016 Inbound Call Centre Administrator – Certegy Pty Ltd 2012 – 2016     Exceeded expectation for incoming credit enquiries Work as part of a team Conflict resolution with debtors, creditors and collections Processing applications, payments and amendments Administrator / Receptionist – PFD Food Service-      Extremely high volume customer service position Documenting customer orders Liaising with clients, suppliers and staff Coordinating deliveries, resolving complaints Processing payments, receipting and invoicing Medical Receptionist / Personal Assistant – Elizabeth Medical & Dental Centre       Front of house reception and administrative support for busy 24hr Medical Centre Processing invoices and taking payments Use of medical terminology and high level of confidentiality Specialist support for senior specialists including; Podiatrist, Psychologist, Skin Cancer Surgeon and Dietician Use of in-house databases and medical processing systems Medtech, HICAPS Managing patient enquiries and resolving conflict whilst displaying empathy Production / Assembly Worker - HIROTEC    2006 – 2008 Completed production quotas on time with high emphasis on safety Rotating shifts with exceptional attendance record Quality assurance and quality control Shift Manager – House of the Red Dragon (casual 2nd job) 2006 - 2010    Customer service, cash handling Scheduling deliveries, staff rosters Open and closing of store Team Leader / Assembly Line Operator – Air International    2002 - 2006 Supervision of a team of 7 people and ensuring staff meet quotas Daily reporting to management – staff rostering Addressing any line issues with strong emphasis on safety Assembly Line Operator – Viscount Products 2000 - 2002     2008 - 2011 Supervision of production line ensuring staff meet quotas Daily reporting to management Addressing any line issues with strong emphasis on safety Quality assurance and quality control assistance