Wendy Caña
Customer Support
--Bacoor City, Cavite
WORK EXPERIENCE
Amazon Virtual Assistant
OBJECTIVE
Self-motivated individual with the ability to
prioritize tasks. Seeking the position of Customer
Support to utilize my strong organizational skills,
multi-tasking skills, digital skills, technical skills,
and problem-solving skills.
Litcessory | Apr 2023 - Oct 2023
Responded to customer concerns regarding their
orders via email.
Downloaded listings and sales summary reports.
Coordinated resolution of order and listing issues with
Amazon and performed other ad-hoc tasks.
General Virtual Assistant/E-commerce Specialist
SKILLS
Flexible
Good communication skills (verbal & written)
Eager to learn a new task
Computer literate (proficiency in MS Word, Excel,
and PowerPoint
Ability to multi-task
TRAINING
Digital Skills Training | Aug 2021 - Oct 2021
Learned the basics of graphic design using Canva
and Affinity Designer
Explored Amazon and eBay product listing
Build up knowledge and skill on Social Media
Management
Learned how to find leads in Linkedin using Sales
Navigator, Find that Email, Find that Leads, and
Apollo.io
TECHNICAL SKILLS
Microsoft Word, PowerPoint, Excel, Teams, Outlook,
Canva, Affinity Designer, Filmora, CapCut. Gsuite,
Zoom, Salesforce, Genesys, Gorgias, Airtable,
ClickUp, Trello, Slack, Teams, Skype
EDUCATION
Dr. Filemon C. Aguilar Information Technology
Training Institue (DFCAITTI)
Jun 2014 - Nov 2015
Scarlet Modern | Aug 2022 - May 2023
Managed online inventory.
Optimized listings with SEO.
Created graphic designs and videos.
Managed social media platforms.
Customer Support Advisor
Entain Manila | Feb 2019 - Jan 2021
Handled customer concerns and inquiries through
chat.
Achieved and maintained predefined performance
metrics goals.
Provided first-time resolution to customer contacts,
taking into account the commercial value of each
contact.
Customer Service Representative
Teletech | Aug 2018 - Jan 2019
Handled customer inquiries about their orders through
phone, chat, and email.
Responded to customer complaints.
Maintained a positive, empathetic, and professional
attitude toward customers at all times.
Seller Support Associate
Alorica Philippines| Mar 2017 - Jul 2018
Provided prompt and efficient service to Amazon
Sellers.
Resolved issues and troubleshoots technical
problems.
Achieved and maintained predefined performance
metrics goals such as seller satisfaction, quality,
productivity, first contact resolution, and attendance.
