CAREER HISTORY
Customer Service Assistant
BDO Unibank, Inc. |-
- Making/ taking calls from customers
- Accommodate client, dealing with their request effectively
- Helping new staff in their learning program, acting as mentor
WENDY ESTELLE
BLACANO
GENERAL VIRTUAL
ASSISTANT/ CSA
PERSONAL PROFILE
I have over 10 years of
experience of working with
customers in different settings
and I believe that I have
excellent communication skills.
I thoroughly enjoy talking to
new and existing customers on a
daily basis and building
relationships with my customers
so that they come back to me
on other occasions. I am a very
motivated individual. I like to
ensure that I always follow up
with customers after every
transactions. I enjoy new
challenges and I am always keen
to try new things and new areas.
I enjoy learning new skills and
always happy to help others.
ACCOMPLISHMENTS
- Customer Service Assistant for
10 years
- ESL Tutor of Acadsoc
- Lead Generator
CONTACT DETAILS
Cell:--Village 2 Libertad Butuan City
ESL Tutor
Acadsoc Online English Tutor |-
- Plan, prepare and teach
- Inspire students and promote enjoyment of learning
- Student Assessment
Lead Generation
The OMG Group | 2019
- Appointment Setter
- Cold Calling
- Finding Leads
Webinar Attended
- HOW TO BECOME A VIRTUAL ASSISTANT
Filipino Virtual Assistance by FVA Consultancy
April 2019
ACADEMIC HISTORY
FATHER SATURNINO URIOS UNIVERSITY
Bachelor of Science in Management| Class of 2004
-
Concepts and principles of Business Management
Basic Business Core
Business Education Core
Service culture and principles of systems thinking
MAIN INTERESTS
-
Computers skills- Microsoft Office and Excel
Excellent communication skills both oral and writing
Multitasking
Risk taker
