Wendy Aznar Tulagan Kindom

wendy aznar t. kindom EXPERIENCE Data Entry Specialist Office Beacon / Anytime Mailbox | SEP 2024 - Present -- City of San Fernando, Pampanga, Philippines Transferred and uploaded renter information from PDF documents to the USPS website by extracting relevant data such as names, contact details and address ensuring all fields were accurately populated without discrepancies. Managed high-volume data entry tasks, maintaining 99% accuracy in entering customer information Ensured compliance with data privacy regulations by following strict protocols for handling sensitive and confidential information. Customer Service Representative IQOR | JUN 2023 - JUN 2024 ABOUT I offer a diverse skill set from roles including Swabber, Laboratory Technician, Customer Service Representative, and Family Business Secretary. My experience in high-pressure environments has honed my precision and organization, while customer service has enhanced my communication and problemsolving skills. Managing a family business has further sharpened my attention to detail and financial insight. PROFICIENCY IN TOOLS Canva Google Sheets Google Docs Google Calendar Google Mail Microsoft Excel Microsoft PowerPoint Microsoft Word Slack Webex Grammarly Zoom SalesForce ChatGPT TASK EXPERTISE Customer Service and Sales Data Management Calendar Management Expense Reporting Document Preparation Communication Management Task Delegation Research Event Planning and Management File Management TRAININGS ATTENDED HelloRache Athena EDUCATION Lyceum Northwestern University Bachelor in Medical Laboratory Science Batch 2019 Handled 25-30 calls daily in T-Mobile’s General Care Queue, achieving a 95% resolution rate and effectively addressing a wide range of customer inquiries. Delivered exceptional service by utilizing in-depth product knowledge, leading to a 20% increase in positive customer feedback. Recognized as a top performer for consistently exceeding performance metrics, successfully implementing upselling techniques, and resolving technical issues swiftly. Customer Care Representative FOUNDEVER | Nov 2022 - JUN 2023 Handled escalated calls with a 90% customer satisfaction rate, reducing churn by 15% and successfully retaining key customers for Virgin Media UK. Exhibited strong problem-solving skills and empathy, which led to a 20% increase in positive customer feedback and strengthened client relationships. Implemented strategic solutions that aligned customer needs with company goals, driving a 10% growth in overall business retention. Laboratory Technician & Swabber HYPERLABORATORIES INC. | JAN 2020 - OCT 2022 Ensured 100% regulatory compliance by strictly adhering to industry standards and maintaining accurate recordkeeping, meeting all documentation requirements. Achieved 99% test result accuracy through rigorous quality control measures, including regular equipment calibration and adherence to standardized testing protocols. Conducted specimen collection with precision, following established protocols to obtain high-quality samples and ensure reliable results. Secretary RAMJAM HYDRAULIC HOSE | JAN 2019 - JAN 2020 Supervised daily office operations, improving efficiency by 20% through effective inventory management, expense tracking, and sales data monitoring. Created and implemented streamlined systems for managing inventory and expenses, resulting in a 15% reduction in errors and ensuring timely financial reports. Tracked and evaluated sales performance, producing detailed reports that provided key insights and supported strategic decisions, leading to a 10% increase in revenue.