WENDY AMADI (Miss)
CUSTOMER SUPPORT (IT SUPPORT) | CUSTOMER SUCCESS/RETENTION | ACCOUNT MANAGEMENT
• Email:-• Mobile: -
• Skype: live:wamadi326
• LinkedIn: linkedin.com/in/wendy-amadi
• Nationality: Ghanaian
• Date of Birth: October 16, 1996
PROFESSIONAL SUMMARY
Experienced Administrative and customer support professional with 5years plus work experience,
strong ability to adapt to any environment and proven knowledge and skills applicable in
administrative and customer relation sectors. Skilled in CRS roles, communication, public
information, secretarial and administrative services. I have gained credible skills through successfully
implementing several solutions that drive productivity and growth. I am always open to new
knowledge. My emotional intelligence and empathy give me the ability to communicate effectively
with customers and across organizational levels and with cross-functional teams to achieve business
objectives. I seek to use my skills, knowledge, and experience to advocate indispensable operational
changes in both public and private sectors.
SKILLS
Key Skills
• Communication.
• Empathy.
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Problem solving.
Call Expert
Client Relations.
Churn Management.
• Customer Support
• Attention to Detail
Active Listening Skills.
Improving Customer Experience.
Critical Thinking Skills.
Account Management.
• Time Management.
• Data Entry
Administrative Skills
• Ability to run an office smoothly and effectively with little to no supervision.
• I have strong organizational skills and time management.
• I am experienced in planning and scheduling events, meetings etc. in advance.
• I have problem-solving, research and critical thinking skills.
Technical Skills
• Good knowledge of Microsoft Office including Access, Excel, Word, and PowerPoint.
• Good knowledge in the use of Slack, Chase data and Amazon workspace.
• Good Knowledge in Google suite.
• Knowledge of CRM tools, Salesforce, Zoho, Zendesk.
• I am a regular user of email, calendar, and Adobe.
• I have knowledge in the use of social media and digital communication platforms.
Communication Skills
• Excellent interpersonal and communication skills, both written and verbal.
• Excellent Empathy and Emotional intelligence skills enable me to communicate effectively with
customers.
• Ability to manage internal communications such as memos, newsletter etc.
• Skilled in drafting content for mass media or company digital communications platforms.
• Excellent writing, editing and proofreading skills.
WORK HISTORY
CUSTOMER RELATIONS EXPERT (Remote).
06/2022
Insurance Supermarket USA (Inbound Call Expert)
• Receiving inbound calls and emails, asking medical questions and verifications to pre-qualify
client for insurance.
• Engaging Customers and providing information about insurance and the company.
• Assisting and supporting customers on calls and emails.
• Making live call transfers to licensed advisors after confirming the details and medical history
are correct.
• Follow script/objections.
• Disposition calls correctly.
• Follow instructions from Management.
PERSONAL ASSISTANT / LEGAL SECRETARY
Adjabeng District Court
• Acting as a first point of contact.
05/2021
• dealing with clients in person and through phone calls • Managing diaries, organizing meetings
and appointments.
• Maintaining confidential files and documents.
• Booking and arranging travel, transport, and accommodation.
• Organizing events and conferences.
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Reminding my employer of important tasks and deadlines.
Typing, compiling, and preparing reports, presentations, and correspondence.
Managing databases and filing systems.
Implementing and maintaining procedures/administrative systems.
• Liaising with staff and other court users.
• Collating and filing expenses.
RECEPTIONIST / CASHIER
08/2019
United Commercial Trading
• Handle cash, credit, or cheque transactions with customers
• Use various software to generate invoices, cash, credit, waybill, quotation, and credit notes.
• Issue changes, receipts, and refunds.
• Count Money in cash drawer to ensure that amounts are correct before closing.
• Train new employees in my department
• Greeting and welcoming visitors and directing them to the appropriate people.
• Arranging and recording details of appointments
• Answering inquiries and providing information on the goods, services, and activities of the
organization
• Answering, connecting, and transferring telephone calls
• Receiving and resolving complaints from clients and the public
• Receiving and distributing correspondence, facsimile messages and deliveries
• Maintaining the reception area
• Advising on and arranging reservations and accommodation
NATIONAL SERVICE PERSONNEL
11/2018
Volta River Authority
• Revenue collection from electricity, rent, and water from customers using the Customer Billing
Management System (CBMS).
• Banking of revenue received for the day and also facilitated customer enquiry services.
• Batching manually received revenue into the Customer Billing Management System (CBMS).
• Reconciling the Customer Billing Management System (CBMS) balances with the cashbook and
oracle GL balances.
• Generating report to be reviewed by the receivables supervisor as well as updating the cashbook.
EDUCATION
SECRETARYSHIP AND MANAGEMENT
Technical University
09/2015-06/2017 Accra
• Communication Skills
• Project work
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Secretarial English and French
Law and Procedures of Meeting
Business law
Corporate law
• Business management
• Accounting
• Computer literacy
• Organizational Behavior
• Human Resource Management
• Research Methods
HSC BUSINESS
Nungua Senior High School
• Business management
• Financial Accounting
• Economics
10/2012-05/2015
INTEREST / HOBBIES
• Sports: Regular exercise and social interaction at the gym are healthy breaks which develops my
endurance and competitiveness.
• Graphics designing, I design logos and fashion illustrations in my spare time, there is always a
history or story behind each time which intrigues my inquisitive mind.
REFERENCE
H/W NANA ADWOA SERWAA DUA-ADONTENG JUDGE
Email:-Phone: (- Iris Crescent, Kuottam Estates, Oyarifa, Accra.
Mr. DENIS M. DUKU 2nd Lieutenant |Cloud solution Architect.
Email:-Phone: +1 -RD ST S FARGO, ND
MR. MOHAMMED ALY KA Senior Accountant
Email:-Phone:-
Manet Estate, Spintex Rd.
