Wendolyn Wagstaff

I am a seasoned professional with over a decade of experience in customer service, administrative support, and freelancing. I bring a diverse skill set that spans corporate roles and remote freelancing on platforms. I pride myself on my ability to adapt to varying environments and handle various responsibilities efficiently. My career has been driven by a commitment to excellence and continuous learning, allowing me to cultivate skills that have proven invaluable across roles and industries.

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Currently, as a multi-talented freelancer, I provide services as a Virtual Assistant, Customer Support Agent, and Transcriptionist, among others. I specialize in customer support through online chat, ticketing systems, social media messaging, emails, and text messages, ensuring prompt, effective responses that enhance client satisfaction. My audio and video editing skills enable me to deliver high-quality content, and I offer transcription services that capture details with precision. My work as a file conversion specialist, proofreader, web researcher, and data entry clerk further highlights my versatility and commitment to delivering quality results for every project.

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Prior to freelancing, I held various roles within the Couples Resorts Corporate Office, including Quality Assurance Representative, Sales/Reservations Agent, and Front Office Guest Service Agent. These positions enabled me to develop deep expertise in hospitality services, guest relations, and reservations management. As a Quality Assurance Representative, I played a pivotal role in maintaining consistency across reservation processes, loading new rates, promotions, and handling discrepancies to optimize operational efficiency. In my earlier role as a Sales/Reservations Agent, I became adept at preparing reports, processing reservations, handling payments, and providing outstanding guest support, often working across multiple desks to meet the resort's dynamic needs.

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In addition to hospitality and customer service, my background includes experience as an Executive Clerical Assistant at Couples Swept Away Resort, where I managed administrative tasks, drafted memorandums, prepared reports, and provided telephone and reception support. This position allowed me to sharpen my communication and organizational skills, which remain instrumental in my work today.

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With extensive experience using tools such as Shopify, AfterShip, Freshdesk, Reamaze, and Canva, I am always eager to expand my technical knowledge and enhance my toolkit. As someone who thrives in both team environments and independent roles, I am dedicated to achieving client goals with precision and professionalism. My multifaceted expertise enables me to deliver exceptional support across various domains, ensuring every task is handled with care and attention to detail.