Wendhelou D. Icalina

 Wendhelou D. Icalina Work Experiences: Amazon/ Shopify/ Ebay/ Walmart Sellers Account Manager (Sept. 2018- Nov. 2020) Full Account Management for all ecommerce sites mentioned. I am responsible for day to day store operations. Managing Inventory, reporting to clients, managing customer service, creating company SOP’s and templates, managing case logs, managing team of VA’s. Curating company policies, drafting contracts and agreements between the company and its clients. Amazon PPC Manager, Keyword Researcher and Customer Service (Jan 2017- Oct 2018) In charge of multiple Amazon Seller Central Accounts for PPC, doing strategic planning, keyword optimization, keyword research and maintaining good aCos for several Amazon PPC campaigns in different Amazon marketplaces. Take on customer concerns regarding order tracking, refund, order replacements and other general inquiries. Shopify CS and eBay Order Fulfillment (June 2016- November 2018) Fulfill orders that are being received and copy customer information from eBay and Shopify platforms to supplier’s websites. Address customers concerns like shipping information, order tracking, product information, refunds, order replacement and other general inquiries. Amazon PPC Account Supervisor (February 2016- October 2016) In charged of multiple Amazon Seller Central Accounts for PPC, doing strategic planning, keyword optimization, keyword research and maintaining good aCos for several Amazon PPC campaigns. Amazon CS, Sourcing Specialist and Amazon PPC (Oct. 2015- March. 2016) Finding specific niche and sourced products in Alibaba.com for customization as per client requests and answers customers' concern regarding their orders and other concerns. I was also in charge of keywords research for listing optimization and for Amazon PPC campaign Amazon Product Researcher (Jan.- Oct. 2015) Find profitable product for an online store based on reviews, feedback and rankings which will generate big returns. eBay Product Researcher and Listing Manager (Dec. 2014- August 2015) Source product in Amazon, Wayfair, Overstock and other online retailer and wholesaler which will generate big ROI and list those products in eBay. Customer Service Supervisor (May 2014- Oct. 2012) Back up support to agents taking in calls for a wellness company. Providing answers to inquiries, act on expedited concerns and serves as escalation manager on unresolved cases/concerns. English Trainer / Business Development Officer (November 2012 to November 2013) Philippine Call Center Institute- Dipolog CL Inn Bldg., Rizal Avenue, Miputak, Dipolog City Coaches call center aspirants the nature of the industry and conducts English language training. Customer Service Representative (September 2010- June 2011) Qualfon Quality Services Dumaguete City Customer Service Associate (October 2008- June 2010) Teletech Corporation Dumaguete City Takes inbound calls for a medical insurance based in California, USA. I am tasked to give out benefit and claim information to health providers, health professionals and facilities. I also rechecked and send back the claims that were processed incorrectly. SKILLS: eCom. Account Management Customer Service/ Technical Support Specialist DataEntry Transcription Language Proficiency Training Data Mining/ Research Online Marketing Social Media Marketing                Interner Research EDUCATIONAL ATTAINMENT: AB Broadcast Communication             BS in Nursing Foundation University Dipolog Medical Center Dumaguete CityDipolog City 2001 to- PERSONAL INFORMATION: Age:35 years oldGender: Female Height: 5’Civil Status: Single Weight: 105lbs Date of Birth: September 13, 1984 Languages Spoken: English, Filipino, Cebuano Fisherman’s Village, Miputak, Dipolog City - - Skype: maximlyle23