Wendelyn Pospos

As an experienced professional with a strong background in customer service, operations, and management, I have honed my skills in overseeing and improving key aspects of business operations. In my role as a Collections Manager and Debt Recovery Specialist, I demonstrated expertise in negotiating with clients, managing overdue accounts, and ensuring debt recovery processes were efficient and effective. My experience as an Account Manager equipped me with a deep understanding of client relations, fostering long-term partnerships, and driving business growth.

Additionally, as a Customer Service Manager and Senior Claims Representative, I excelled at resolving complex customer issues, overseeing service teams, and ensuring satisfaction through continuous process improvement. My ability to lead teams and handle high-stakes situations was further enhanced by my role in Training and Development Coordination, where I focused on optimizing employee performance through structured training programs.

I also bring experience in virtual and remote operations, having worked as a Virtual Assistant and Remote Operations Coordinator, where I successfully managed multiple administrative tasks, including scheduling, data management, and customer support, all while maintaining a high level of efficiency and accuracy.

I am committed to delivering results that exceed expectations and thrive in both independent and team-oriented environments. My ability to adapt quickly to new challenges, along with a passion for process improvement and customer satisfaction, makes me a valuable asset to any organization.