Wendell Cuarenta Iii

I am a reliable and detail-oriented Virtual Assistant and Customer Service Professional with 9+ years of experience supporting businesses across the US, Canada, Europe, and Australia. I specialize in combining strong administrative support with excellent customer-facing communication to help teams stay organized, efficient, and customer-focused.

As a Virtual Assistant, I provide dependable administrative and operational support, including:

• Calendar management, scheduling, and coordination
• CRM management (Zendesk, Freshdesk) and data entry
• Email handling, documentation, and reporting
• Market research, lead generation, and pipeline tracking
• Project coordination and general administrative tasks

I am highly organized, tech-savvy, and comfortable working with tools such as Google Workspace, Microsoft Office, Slack, and CRM platforms, ensuring smooth day-to-day operations for busy teams and executives.

On the Customer Service & Social Media side, I bring strong communication and problem-solving skills:

• Handling customer inquiries via calls, chat, and email
• Assisting with account setup, orders, payments, and troubleshooting
• Providing timely, accurate, and professional support across time zones
• Managing social media accounts, content scheduling, and engagement
• Monitoring analytics, preparing reports, and optimizing strategies

I’m known for being proactive, adaptable, and easy to work with. Whether you need a virtual assistant to keep your operations running smoothly or a customer-focused support professional to represent your brand, I’m committed to delivering consistent, high-quality results.