Wendel Q Santos

Wendel Q. Santos IT Technical Staff Eager to leverage my technical skills, analytical mindset, and commitment to excellence in a challenging IT role. Computer Literate, Computer Hardware & Software Troubleshooter and lastly is being proficient in using Microsoft office. Can work under pressure and easily manage to adjust in any work environment. Experience IT Support Staff World Citi Colleges January 2025 - Present Provide technical assistance to end-users by troubleshooting hardware, software, and network issues. Install and configure systems, maintain IT equipment, and ensure smooth day-to-day IT operations. Document support cases and escalate complex issues when necessary. • Install, configure, and maintain computers, printers, and network devices • Troubleshoot software and hardware problems • Maintain inventory of IT assets • Set up user accounts and manage access rights • Respond to technical support requests • Basic knowledge on CCTV Installations Jr. Computer Tech EEI Corporation July 2024 - January 2025 • Assisted in troubleshooting and resolving end-user issues involving hardware, software, and network connectivity. • Prepared and configured desktop units with company-standard software and system settings for deployment. • Supported ethernet cabling, network setup, and physical workstation installation across departments. • Utilized Kaseya for remote monitoring, patch management, and performing updates across multiple systems. • Helped maintain and update IT asset inventory, tracking all devices and peripherals used within the organization. • Performed routine system checks, software installations, and printer maintenance. • Collaborated with senior IT staff to ensure timely response and resolution of support requests. • Documented recurring technical issues and resolutions to contribute to team knowledge and future troubleshooting reference. Additional Team Coordination & Service Operations Experience ▪ ▪ ▪ ▪ ▪ ▪ Coordinated daily technical tasks and workload distribution among team members to ensure timely ticket resolution and SLA compliance. Assisted in prioritizing service requests based on urgency and business impact Delivered MSP-style client support by providing IT services to multiple EEI subsidiaries and business units, managing technical concerns across different operational environments. Monitored recurring technical issues across subsidiaries and implemented preventive measures to reduce repeat incidents Participated in on-call rotation coordination and incident tracking when required Conducted preventive maintenance and system health checks to reduce reactive support cases. Reference JB Tarrayo Marcus Osalvo IT Specialist IT Specialist - Automation Dev Phone:- Email:- Phone:-ó Email:-