Wendel Joyce Yoro

WENDEL JOYCE YORO Administrator & PA-Front Desk Professional with 9+Years’ Experience - www.linkedin.com/in/wen deljoyceyoro27 - P-B December 27, 1995 Employment Pass Cat. II Self-motivated professional backed by educational background and 9+ years of experience Seeking challenging and Trainee Administrative staff rewarding position in Administration Management and Customer Services, Sectary and Front desk and across multinational or local organizations, demanding high standards of quality and precision and to provide opportunities to amalgamate my enrichment with professional goals. I am proficient in using Microsoft Excel & other Microsoft Office tools and computer applications. Also, remote working. CORE STRENGTHS & ENABLING SKILLS ▪ ▪ ▪ ▪ Remote Working Administration Management Documents Controlling Customer Need Analysis ▪ ▪ ▪ ▪ Time Management Database Public Speaking Contract Negotiation ▪ ▪ ▪ ▪ Problem-Solving Team Building & Leadership Skills Communication & Presentation Customer Services PROFESSIONAL EXPERIENCE GP OUTSOURCING ASIA SDN BHD, MALAYSIA Worked as “TALENT ACQUISITION EXECUTIVE, ACCOUNT MANAGER, PERSONAL ASSISTANT OF MD cum HR PAYROLL ASSISTANT”, December 21, 2022 – Present Responsibilities/Accomplishments: ▪ Coordinate with hiring managers to identify staffing needs and candidate selection criteria. ▪ Create job descriptions and interview questions that reflect the requirements for each position. ▪ Source applicants through online channels, such as LinkedIn and other professional networks. ▪ Compile lists of the most suitable candidates by assessing their CVs, and references. ▪ Organize and attend job fairs and recruitment events to build a strong candidate pipeline. ▪ Evaluating applications and screening candidates via calls or emails, as well as facilitating. pre-interview assessments. ▪ Documenting processes and fostering good relationships with potential candidates and past. applicants. ▪ Developing hiring strategies and procedures in line with industry trends, as well as keeping informed of advancements in the field. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Schedule meetings and manage calendars. Take accurate and comprehensive notes at meetings. Draft correspondence such as emails and letters Plan travel, including flights, accommodation, and ground transportation. Help with daily time management. Coordinates events and speaking engagements. Answer phone calls, emails and take messages. Prepare employees’ compensation by the end of each month using payroll software. Enter new employees’ data (e.g. bank accounts and tax identification numbers) into internal databases. Calculate bonuses and allowances. Ensure wages and tax withholdings comply with regulations. NEW ORIENTAL CLUB88 CORPORATION, TAGAYTAY PHILIPPINES Worked as “Call Center Agent”, from April 2022 – To October 2022 Responsibilities/Accomplishments: ▪ ▪ ▪ Take customers’ calls and provide accurate, satisfactory answers to their queries and concerns. Call clients and customers to inform them about the company’s new products, services, and policies. Guide callers through troubleshooting, navigating the company site, or using the products or services. ▪ Review customer or client accounts, providing updates and information about billing, shipping, Warranties, and other account items. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Collaborate with other call center professionals to improve customer service. ▪ ▪ ISTILO BALAY (PRIVATE ENGINEER), Philippines Worked as “LIAISON”, April 2020 – To December 2021 Responsibilities/Accomplishments: ▪ Acting as contact points for all agency or organizational personnel. ▪ Keeping lists of the agencies or personnel representing the person, agency, or organization. ▪ Facilitating meetings and cooperation among people, agencies, and organizations. ▪ Identifying problems in communication among these groups. ▪ Collaborating and communicating with necessary constituents and the public; and, conducting post-mortems when an incident is wrapped up. TEAMIRE PTY.LTD AUSTRALIA, Philippines Worked as “TRAINEE CUSTOMER SERVICE ADMINISTRATIVE MANAGER REMOTE STAFFT (supply chain industry)”, August 2018 – March 2020 Responsibilities/Accomplishments: ▪ Call carriers to provide service updates & gather missing documents, Assist in billing disputes. ▪ Organize and supervise other office activities (recycling, renovations, event planning, etc.). ▪ Respond to any communications received from customers and carriers. ▪ Work in a team environment to quickly resolve problems and meet business needs. ▪ Provide status updates as needed, and perform other related duties as assigned. ▪ Ensure the smooth and adequate flow of information within the company to facilitate other business. ▪ Upload documents and accurately enter and maintain up-to-date information continuously in TMS. LGU BANGA - SOUTH COTABATO, Philippines Worked as “ADMINISTRATIVE AIDE II”, November 2014 – July 2018 Responsibilities/Accomplishments: ▪ Maintain cleanliness/orderliness of the RDC and Mobile File Compactor System. ▪ Report generation of accomplished works, Feedback Reports, and Accomplishment Reports. ▪ Maintains files and updates data encoded in the Enhanced Document Transaction Management. ▪ Performs other related tasks as assigned or required from time to time related to records management functions. ▪ Reproduce all issuances received by the Division for dissemination and reproduce t h e Memorandum. Circulars for publication. EMILY'S PENSION HOUSE - SURALLAH, Philippines Worked as “OFFICE CLERK/CASHIER”, August 2013 – October 2014 Responsibilities/Accomplishments: ▪ Maintain adequate change denominations in the cash drawer and request an additional charge. ▪ Calculate and return change when required by the payment method, Accept payments. ▪ Answer customer questions about products or services, Reconcile cash drawers and sales receipts. ▪ Process sales transactions, Calculate the cost of products or services report issues with equipment. ▪ Handle merchandise returns and exchanges and greet customers when entering or leaving the store. NOVO SURALLAH, Philippines Worked as “SALESCLERK”, November 2012 – July 2013 Responsibilities/Accomplishments: ▪ Monitoring the merchandise and notifying a superior when items need to be restocked. ▪ Arranging items such as special sale items to engage customers and Build customer relationships. ▪ Entering sales data and customer data into the company database, Keeping records of special orders. ▪ Call other store locations to find items that are not available in the store based on customer requests. ▪ Ensures that all customers have found what they are looking for, and helps customers locate items on PROFESSIONAL QUALIFICATIONS ▪ GENERAL SANTOS FOUNDATION, INC (2012 - 2016) BACHELOR OF SCIENCE, MAJOR IN FINANCIAL MANAGEMENT Professional Trainings & Certifications: ⎯ MS OFFICE, EXCEL, POWERPOINT ⎯ ⎯ HR RECRUITMENT TRAINING FACEBOOK, INSTAGRAM, AND TIKTOK MARKETING MASTERCLASS REFERENCES ▪ MANAGING DIRECTOR OF GP OUTSOURCING ASIA SDN BHD, MALAYSIA NAME: ALAN YAP, CELL:- ▪ RETIRED CEO OF TEAMIRE PTY.LTD AUSTRALIA NAME: SIMON REDDY, CELL: - ▪ HUMAN RESOURCE DEVELOPMENT DIVISION, DEPARTMENT OF EDUCATION REGIONAL OFFICE XII NAME: GV LO G. BUENSALIDA, CELL:- ▪ PROVINCIAL GOVERNMENT OF SOUTH COTABATO NAME: ENGR. RANIEL VHONN B. YORO, CELL:- ADDRESS: MALAYSIA