Wendel Joyce Yoro

WENDEL JOYCE YORO Administrative, PA of MD, and HR Payroll Professional | Talent Acquisition Executive with 9+ Years of Experience Email:-| Phone: - Passport No.: P-B | Date of Birth: December 27, 1995 Nationality: Filipino | Country: Philippines Employment Pass: Category II (Malaysia) LinkedIn: www.linkedin.com/in/wendeljoyceyoro27 _____________________________________________________________________________________________ Experienced Administrator and Executive Assistant with over 9 years of experience supporting multinational organizations in Administration, HR, and Client Services. Skilled in executive support, contract management, payroll, and recruitment, with strong organizational, communication, and problem-solving abilities. Recognized for being adaptable, detail-oriented, and reliable, thriving in both on-site and remote environments while ensuring efficiency and professionalism. • • • • • • • • • • • • CORE STRENGTHS & ENABLING SKILLS Remote Working HR & Payroll Administration Management Recruitment & Onboarding Administration Management Process & Workflow Improvement E xecutive & Personal Assistance Documents Controlling Customer & Client Relations Communication & Presentation Performance Monitoring Handling Microsoft Office & HRIS Systems Customer Services PROFESSIONAL EXPERIENCE GP OUTSOURCING ASIA SDN BHD, MALAYSIA Worked as “TALENT ACQUISITION EXECUTIVE, ACCOUNT MANAGER, PERSONAL ASSISTANT OF MD and HR PAYROLL ASSISTANT”, December 21, 2022 – Present Responsibilities/Accomplishments: • • • • • Partner with hiring managers to identify recruitment needs, define candidate profiles, and establish effective selection criteria. Develop and post detailed job descriptions, screen applications, and conduct preliminary interviews to shortlist qualified candidates. Source and attract top talent through professional platforms such as LinkedIn, JobStreet, and internal referral programs. Coordinate and participate in job fairs, career expos, and recruitment drives to strengthen the company’s talent pipeline. Maintain candidate databases, ensuring accuracy and compliance with company standards and data protection policies. • • • • • • • • • • Prepare and issue offer letters, employment contracts, and onboarding documentation for new hires. Support HR operations by processing monthly payroll using payroll software, ensuring accuracy and compliance with statutory regulations (EPF, SOCSO, PCB). Update and maintain employee records, including bank details, tax information, and leave balances. Calculate bonuses, allowances, and other remuneration in accordance with company policy. Serve as Personal Assistant to the Managing Director, managing calendars, scheduling meetings, preparing minutes, and coordinating business correspondence. Organize travel arrangements, meetings, and corporate events, ensuring smooth logistics and time management for the MD and management team. Draft and proofread professional correspondence, reports, and official letters for internal and external communication. Provide administrative support across departments to streamline office operations and ensure organizational efficiency. Prepare and issue monthly client invoices, ensuring accuracy and timely submission in coordination with the accounts department. Provide comprehensive administrative support to ensure efficient daily operations across departments and maintain a professional office environment. NEW ORIENTAL CLUB88 CORPORATION, TAGAYTAY PHILIPPINES Worked as “Call Center Agent”, from April 2022 – To October 2022 Responsibilities/Accomplishments: • Respond to incoming customer calls and provide accurate, helpful, and timely solutions to inquiries and concerns. • Make outbound calls to clients and customers to inform them about new company products, services, and policy updates. • Guide customers through troubleshooting procedures, website navigation, and product or service usage. • Review and update customer accounts, ensuring accurate information on billing, shipping, warranties, and related account details. • Handle challenging or dissatisfied customers with professionalism, demonstrating patience and effective problem-solving to de-escalate situations. • Collaborate with cross-functional teams to enhance service quality, improve processes, and ensure a consistent customer experience. ISTILO BALAY (PRIVATE ENGINEER), Philippines Worked as “LIAISON”, April 2020 – To December 2021 Responsibilities/Accomplishments: • Served as the main point of contact between the organization and various government agencies, private institutions, and external partners. • Maintained accurate records and contact lists of representatives, officials, and stakeholders to ensure effective coordination. • Facilitated communication and collaboration between internal teams and external entities to support project requirements and compliance processes. • Identified and resolved communication gaps to ensure smooth information flow and timely completion of transactions. • Coordinated and monitored document processing, permits, and other regulatory submissions. • • Represented the company in meetings and discussions with clients and government offices to ensure alignment on project objectives. Conducted post-project reviews to evaluate communication effectiveness and improve future coordination processes. TEAMIRE PTY.LTD AUSTRALIA, Australia (REMOTE) Worked as “TRAINEE CUSTOMER SERVICE ADMINISTRATIVE MANAGER REMOTE STAFFT (supply chain industry)”, August 2018 – March 2020 Responsibilities/Accomplishments: • Communicated with carriers to provide shipment updates, track deliveries, and obtain missing transport documentation. • Assisted in resolving billing disputes and ensuring accurate and timely invoicing between customers and carriers. • Managed and organized administrative activities, including office coordination, event planning, and operational support. • Responded promptly to customer and carrier inquiries via phone and email, ensuring a high standard of service and professionalism. • Collaborated with team members to address logistics challenges, resolve service issues, and meet client expectations. • Provided regular shipment status updates and reports to relevant departments and clients. • Ensured the efficient flow of information across departments to support business operations and maintain workflow efficiency. • Uploaded and maintained accurate records, shipment data, and documents in the Transportation Management System (TMS) for real-time tracking and compliance. LGU BANGA - SOUTH COTABATO, Philippines Worked as “ADMINISTRATIVE AIDE II cum Payroll Assistant”, November 2014 – July 2018 Responsibilities/Accomplishments: • Prepared and processed payroll for employees, ensuring accurate computation of daily time records, attendance, and lateness deductions. • Monitored and validated employee attendance, overtime, and leave records for payroll accuracy and timely salary disbursement. • Maintained up-to-date employee files, including timekeeping logs and related payroll documentation. • Updated and managed data in the Enhanced Document Transaction Management System (EDTMS) for efficient record tracking. • Prepared accomplishment and feedback reports to support administrative and records management functions. • Reproduced and distributed official memorandums, circulars, and issuances to relevant departments. • Performed additional administrative duties as assigned to ensure smooth office operations. EMILY'S PENSION HOUSE - SURALLAH, Philippines Worked as “OFFICE CLERK/CASHIER”, August 2013 – October 2014 Responsibilities/Accomplishments: • Handled daily cash transactions, accepted payments, and provided accurate change to customers. • Maintained sufficient cash denominations in the drawer and requested replenishment as needed. • Processed sales transactions efficiently and ensured accuracy in recording receipts and payments. • Reconciled daily sales reports and balanced cash drawers at the end of each shift. • Assisted in handling merchandise returns, exchanges, and refunds in accordance with company policies. • Answered customer inquiries regarding products, services, and billing, ensuring excellent customer service at all times. • Reported any discrepancies, technical issues, or equipment malfunctions to management promptly. • Performed general office and administrative duties to support the day-to-day operations of the establishment. • Greeted and assisted guests courteously, contributing to a welcoming and professional frontoffice environment. NOVO SURALLAH, Philippines Worked as “SALESCLERK”, November 2012 – July 2013 Responsibilities/Accomplishments: • Monitored merchandise levels and informed supervisors when stock replenishment was required. • Arranged product displays and special sale items to attract customer attention and increase sales. • Assisted customers in locating products, answering inquiries, and ensuring a positive shopping experience. • Entered sales and customer information accurately into the company database and maintained records of special orders. • Coordinated with other store branches to locate and secure unavailable items upon customer request. • Maintained store cleanliness and organized merchandise to ensure an appealing and efficient sales area. • Supported promotional activities and contributed to achieving daily and monthly sales targets. • Built and maintained good relationships with customers through courteous and attentive service. PROFESSIONAL QUALIFICATIONS ▪ GENERAL SANTOS FOUNDATION, INC -) BACHELOR OF SCIENCE, MAJOR IN FINANCIAL MANAGEMENT ▪ Professional Trainings & Certifications: • MS OFFICE, EXCEL, POWERPOINT • HR PAYROLL and RECRUITMENT TRAINING FACEBOOK, INSTAGRAM, AND TIKTOK MARKETING MASTERCLASS PERSONAL ASSISTANT TRAINING • • REFERENCES ▪ MANAGING DIRECTOR OF GP OUTSOURCING ASIA SDN BHD, MALAYSIA NAME: ALAN YAP, CELL:- ▪ RETIRED CEO OF TEAMIRE PTY.LTD AUSTRALIA NAME: SIMON REDDY, CELL: - ▪ HUMAN RESOURCE DEVELOPMENT DIVISION, DEPARTMENT OF EDUCATION REGIONAL OFFICE XII NAME: GV LO G. BUENSALIDA, CELL:- ▪ PROVINCIAL GOVERNMENT OF SOUTH COTABATO NAME: ENGR. RANIEL VHONN B. YORO, CELL:-