WELKIM E.
VIRAY
I'm Welkim Viray, a confident, articulate, determined and
dependent Custome service representative who has 2 years
CUSTOMER SUPPORT ASSOCIATE
of experience. I'm currently looking for an exciting place to
work and showcase my skills.
contact
professional skills
Marikina, Metro Manila
CUSTOMER DEVELOPMENT
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PUBLIC RELATIONS
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CUSTOMER SERVICE
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LEAD GENERATION
about me
I'm Welkim Viray, a confident, articulate, determined and dependent Customer service
representative who has 2 years of experience as. Seeking a full-time position in the
field of social media and communications, where I can apply my knowledge and skills
for continuous improvement.
education
BACHELOR IN SECONDARY EDUCATION, MAJOR IN ENGLISH
Pamantasan Ng Bayan ng San Mateo|-
Undergraduate, 2nd year college
work experience
2016
CUSTOMER SERVICE ASSOCIATE AT SYKES ASIA
SEPT - DEC
Responsible for reminding the customers of a television service company
in Australia to return the equiment to avoid being charged. Sending out
return letters to assist customers how to return the equipment to the
post office
2015 - 2016
SOCIAL MEDIA MODERATOR
NOV - SEPT
Responsible for posting items for a local online clothing business. In charge
for answering customers inquiries, processing of orders, shipping of items,
posting items, graphic design for the weekly post and creating social media
engagement.
2014 - 2015
CUSTOMER SERVICE ASSOCIATE AT EXPERT GLOBAL SOLUTIONS
SEPT - NOV
Responsible for checking the eligibility of the patient for a certain
procedure or operation for the members of a US-based healthcare
insurance company. In charge for the processing of the tickets for the
operation that was not paid by the health insurance company. Dealing
with nurses, doctors, and professionals.
2013 - 2014
QUALITY ASSURANCE STAFF AT UNIVERSAL ROBINA CORPORATION
APR - AUG
Responsible for checking the quality of the product before releasing it to
market. Gathering and Encoding Data for Quality Assurance Team
awards
TOP AGENT OF THE MONTH
Expert Global Solutions | Dec 2014
AGENT OF THE MONTH
Sykes Asia| Nov 2016
