Weejay A. Flores

Weejay A. Flores

$4/hr
Quality Analyst/Coordinator/Customer Service Specialist
Reply rate:
11.11%
Availability:
Full-time (40 hrs/wk)
Age:
37 years old
Location:
Dumaguete City, Negros Oriental, Philippines
Experience:
10 years
Weejay A. Flores Email Address:- Phone Number: +63955 - 154 - 4661 Skype ID: weejayflores_1 Address: Tabuc – Tubig (St. Louise School Highway) 6200 Dumaguete City, Negros Oriental, Philippines PERSONAL STATEMENT: To attain a position in a stable company that will provide a greener pasture and security for the future, allow professional growth and success, enhance skills and abilities, and open new doors of opportunity and more knowledge. EDUCATION ▪ 2005 – 2011 Silliman University, Dumaguete City Degree: Bachelor of Arts Major in Political Science. ▪ 2001 – 2005 Catherina Cittadini (St. Louise) School ▪ 1994 – 2001 Catherina Cittadini (St. Louise) School PERSONAL INFORMATION Birth Date: July 31, 1988 Gender: Male Nationality: Filipino Religion: Roman Catholic Height: 5’ 7” Weight: 80 kilos --------------------------------------------------------------------------------------------------------- Mother’s Name: Jamaica Alonso Flores Occupation: Retired Teacher – Catherina Cittadini (SL) School - Deceased --------------------------------------------------------------------------------------------------------- Father’s Name: Welfedo Lazarte Flores Occupation: Self – Employed (Retired Radio Operator - RCPI) - Deaceased --------------------------------------------------------------------------------------------------------- Sister’s Name: Pauline Louis Alonso Flores Occupation: Office Staff – Clerk (DEPED Clerk) - Deceased --------------------------------------------------------------------------------------------------------- Niece’s Name: Shon Lourein F. Mariño Occupation: Student SUMMARY OF QUALIFICATION: A Graduate of Silliman University with the degree of Bachelor of Arts Major in Political Science in month of March, year 2010 – 2011. Finished my studies in the month of October, year 2010. A member of SJBE (Senior and Junior Business Executives) in the year 2005 – 2009 in the College of Business Administration, Silliman University. A member of Political Science Society during the college years of Silliman University’s History and A member of CFC-Singles for Christ Dumaguete City Chapter since 2011. Knowledgeable in Computer Troubleshooting, Microsoft Word, Power point, Windows Movie Maker and Excel Good in Research, Data Entry, Communication skills, Clerical skills, and Technical skills based on experience. HIPAA Certified based on previous experience Highly Trainable, Computer Literate An organized, committed, sequential, flexible worker and hardworking Can work under pressure. Can work with minimum supervision. With experience in administrative task. WORK EXPERIENCE: Sporting Event Coordinator/Documentation, Employee Payroll Management, Managing Purchase and Liaison Officer – (August 1, 2019 – October 30, 2024) Job Order Contract Company Name: NOSDEP (Negros Oriental Sports Development Program) – Office of the Governor Location: KAGAWASAN AVENUE, DUMAGUETE CITY, NEGROS ORIENTAL Responsibilities: Responsible for coordinating sports - related events. Created and processed payroll for office employees and technical officials regarding sporting events. Liaison Officer Responsible for event documentation. Responsible for communications to different LGUs and municipalities to Sporting events. Assist in monitoring NOSDEP facilities and equipment. Marathon Sports Coordinator Assist in monitoring the sports relation events (e.g. Buglasan Festival, Governor’s Cup, etc.) Responsible for processing permits, billeting quarters, and events for sports - related events. Admission Officer – (January 30, 2019 – June 28, 2019; PROJECT BASE) Company Name: ASIAN COLLEGE Location: DR. V. LOCSIN STREET, DUMAGUETE CITY Responsibilities: Responsible for approaching and corresponding with potential students, giving presentations at high schools, or creating brochures and documents providing information on their school. Conduct C.O.S. (Career Orientation Seminar) Creating day to day reports. Setting Schedules for schools to conduct C.O.S. Attending to questions regarding the school’s program Creating Liquidation Process permits for Banners Creating LOR (Letter of Request) Assist students and parents in the enrollment process Filing Documents Enrollment and Admission Task (Includes OFF – SITE and ON SITE) Process School I.D. Telemarketer – (July 30, 2018 – September 12, 2018) Company Name: DEMAND SCIENCE Location: ONLINE JOB (HOMEBASED OUTBOUND) Responsibilities: Do outbound calls to clients Responsible for sharing a business proposal by sending it via email. Real Estate Representative (Part Time) - (March 6, 2018 – June 9, 2018) Company Name: CREACRE INFO GROUP Location: ONLINE JOB (HOMEBASED OUTBOUND) Responsibilities: Responsible for outbound calls Qualifying prospects. Responsible for doing surveys in the prospect’s area. Responsible for checking prospect’s preferences Appointment Setter/Live Transfer Representative - (August 7, 2017 – January 8, 2018) Company Name: TRUNOVA Location: ONLINE JOB (HOMEBASED OUTBOUND) Responsibilities: Responsible for outbound calls Lead Qualifying for Life Insurance – Senior Benefits and Health Insurance Appointment Setting Responsible for qualifying prospects for a life insurance policy. Providing free quotations/pricing to prospects. Responsible for Live transfers ISA - (Information Security Associate) and Monitoring (June 1, 2016 – November 30, 2016) Company Name: ANGELS DATA Location: ONLINE JOB (HOMEBASED DATA ENTRY) Responsibilities: Responsible for monitoring screenshots and Skype group chat/conversation. Monitoring lead researchers’ attendance and adherence. Assist with client meetings with the team. Responsible for recording Lead researchers’ work hours. Customer Service Representative/Quality Team/Team Lead Trained - (February 3, 2014 – June 6, 2016) Company Name: TELETECH Location: CALINDAGAN BUSINESS I.T. PARK, DUMAGUETE CITY, NEGROS ORIENTAL Responsibilities: A customer service representative in a Health Insurance Account (Affordable Care Act). A Cross-skilled Representative (Bluecross - Blueshield). Responsible for giving patients Benefit Information with HIPAA Verified Responsible for handling complaints about claims (refunds). Identifying the medical procedures that need authorization. Part of the Quality team and is responsible in evaluating agent calls and recordings. Do clients call with the team Assist in a call listening activity. Trained Team Lead position and handle a team as a POC. Lead Researcher/Verification Staff - (September 1, 2013 – February 28, 2014) Company Name: ANGELS DATA Location: ONLINE JOB (HOMEBASED DATA ENTRY) Responsibilities: Responsible for lead research for new establishment (Commercial) based in United Kingdom. Verify leads from the system CSR/Technical Support Representative/Supervisor’s Group (Escalations) - (December 1, 2010 – August 12, 2012) Company Name: QUALFON INC Location: (OLD LOCATION) DR. V. LOCSIN STREET, DUMAGUETE CITY, NEGROS ORIENTAL Responsibilities: Responsible for inbound calls from customers. Responsible for assisting customer in using phones. Responsible for phone technical troubleshooting. Assist customers in purchasing phones and minutes using Credit cards We also help them on how to use their phone/s. CERTIFICATIONS: Certificate of Completion: Public Administration On the Job Training (Hall of Justice Dumaguete City) Issued by: Fiscal Eliezer A. Escorial Issued on: October 6, 2010 Certificate of Achievement: Guidance and Testing Division Student Personnel Services (Silliman University Dumaguete City) Issued by: Dr. Evangeline P. Aguilan Issued on: S. Y. 2005 - 2006 Certificate of Employment: Qualfon Dumaguete City (Quality Contact Service) Human Development Department Issued by: Mary Emgy M. Garces (HD Manager) Issued on: August 9, 2012 Certificate of Completion: Teletech, Wellpoint Training Trainer: Maria Jhosette Cirlina Tagle Training Supervisor: Ivy Pabayos Operations Manager: Fernando Gadong Senior Operations Manager and Site: Christynne Ava Gale Mojica Award in Attendance: Teletech, Wellpoint Training Trainer: Maria Jhosette Cirlina Tagle Training Supervisor: Ivy Pabayos Operations Manager: Fernando Gadong Senior Operations Manager and Site: Christynne Ava Gale Mojica Certificate of Completion: GAD (Gender and Development) Issued by: GAD (Province of Negros Oriental) Issued at: 3rd Floor Convention Center CHARACTER REFERENCE: Jonathan M. Pabalate OIC - Youth Development Officer III Negros Oriental Sports Development Program Kagawasan Ave. Dumaguete City Negros Oriental +63975 - 053 - 2929 Mr. Jade Libbey R. Ragay Youth Development Officer III Negros Oriental Sports Development Office (NOSDEP) Contact: - Capt. Randy Fausto Baranggay Captain Baranggay Tabuc – Tubig -
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