Wayne Zietsman-+27 72 -
Personal details
Nationality:
Languages:
Prepared to Travel:
Residential Area:
South African
Afrikaans and English
Yes (Driver’s License Code B)
Krugersdorp, Gauteng.
About me
A Smart, well versed motivated individual, and enthusiastic individual with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate administrative support. Approachable, well presented, and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Providing excellent service and knowledge about IT.
Skills
Personal skills
Patience
Empathy
Clear Communication
Problem Solver
Organization
Time Management
Adaptability
Professionalism
Stress Tolerant
Continuous Learning
Summary of Education
1998 : Matric – Princess High School (Electrical and Computers)
2006 : Prometric Testing Centre (Boston City) - CompTIA A+
2008 - 2012 : Torque IT
Microsoft Certified Professional
Microsoft Certified Desktop Support
Microsoft Windows XP Professional
Microsoft Certified Technology Specialist
Microsoft Certified Professional
2012 : ITSM Front Range Training
2015 : Torque IT
Microsoft Specialist
CompTIA N+ CE
CompTIA A+ CE
2017 - 2018 : DDU completed
SMSO Knowledge Management
ITIL 2011 Foundation: Service Operation Processes
General Data Protection Regulation
CompTIA A+ 220-902: Monitoring the Windows OS and an Intro to other Oss
ITIL 2011 Foundation: ITIL and the Service Lifecycle
2023 : CBT Nuggets (not completed)
Cisco CCNA (200-301)
Fortinet NSE 4
2024 : Network Security and Azure Course – Great Learning
2024 : MSLearn
Create and Configure GPO in AD
Deploy and Manage ADDS Domain Controllers
Create an Azure account
Microsoft Azure Fundamentals: Describe Cloude Concepts
Skills
Hardware and Software Troubleshooting:
Diagnosing and resolving issues with computers, printers, peripherals, and mobile devices.
Troubleshooting operating systems (Windows, macOS, Linux), applications, and software.
Hardware repair and maintenance.
Networking:
Understanding network concepts (LAN, WAN, Wi-Fi).
Troubleshooting network connectivity issues.
Basic network configuration (routers, switches).
Operating Systems:
Proficiency in various operating systems (Windows, macOS, Linux).
Software installation and configuration.
User account management.
Security:
Understanding basic security principles (firewalls, antivirus, malware).
Implementing security measures.
Identifying and addressing security vulnerabilities.
Database knowledge:
Basic database understanding.
Cloud Services:
Azure, IaaS, PaaS and SaaS).
Scripting and Automation:
Basic scripting skills for automating repetitive tasks.
Help Desk Software:
Zoho Desk, Zendesk, Track IT and Front range
Communication
Problem-Solving
Customer Service
Organization and Time Management
Teamwork
Adaptability and continuous learning
Previous Experience
(5 Dec 2022 – 31 Jan 2024)
Jnr Network Engineer
CCI South Africa
Network Monitoring and Maintenance
Network Configuration and Installation
Technical Support (Cisco, Fortinet, Aruba and Meraki)
Network Documentation
Security
Learning and Development
Reason for Leaving: Retrenched
(3 May 2022 – 30 Sept 2022)
ICT Engineer
Traderoot Africa
Systems Administration
Hardware and Software Support
Security Management
Database Management
Cloud Computing
Project Management
Documentation and Reporting
Reason for Leaving: Contract Ended
(1 Dec 2021 – 31 Mar 2022)
EUC Support Specialist
IDid-IT contracted to Lixil Africa
Providing Technical Support
Managing End-User Devices
Supporting Applications
Managing User Accounts and Access
Documentation and Ticketing
Security
Collaboration
Reason for Leaving: Contract Ended
(3 Jan 2019 – 30 June 2020)
Senior IT Technician
RNA Distribution
Advanced Technical Support
Team Leadership and Mentorship
System Administration and Maintenance
Project Management
Documentation and Reporting
Vendor Management
Strategic Planning
Kaspersky Endpoint Security Management
Reason for Leaving: Retrenched
(Dec 2016 – Oct 2018)
Service Delivery Support Engineer (L3)
Dimension Data
Advanced Troubleshooting and Resolution
Incident and Problem Management
Service Improvement and Optimization
Technical Leadership and Mentorship
Vendor Management
Change Management
Capacity Planning and Performance Monitoring
Automation
Reason For leaving: Retrenched.
(Apr 2012 – Nov 2016)
IT Desktop Support Technician
Murray & Roberts (PTY) Ltd
Advanced Technical Troubleshooting
Desktop System Management
Mentorship and Training
Project Management and Implementation
Documentation and Reporting
Vendor Management
Remote Support and Automation
Reason For leaving: Moved to Dimension Data and Outsourced to Murray & Roberts
(Jun 2007 – Mar 2012)
IT Desktop Support Technician
Concor Holdings (PTY) Ltd
Advanced Technical Troubleshooting
Desktop System Management
Mentorship and Training
Project Management and Implementation
Documentation and Reporting
Vendor Management
Remote Support and Automation
Reason For leaving: Concor merged with Murray & Roberts.
references
Available on Request
