Wayne Saranza

Dedicated Customer Service Professional with 1 year of experience in a fast-paced BPO environment. I specialized in providing high-quality support to international clients, ensuring customer satisfaction through effective communication and timely resolution of inquiries. My role involved:

• Multichannel Support: Managing high volumes of customer interactions via phone, email, and chat.
• Problem Resolution: Troubleshooting customer issues, managing complaints, and providing accurate product/service information.
• Data Integrity: Maintaining precise customer records and documentation using CRM tools and https://hubstafftalent.net/wizards/wayne-saranza/profiles/details?job_id=filipino-customer-service-representative.
• Efficiency: Consistently meeting or exceeding Key Performance Indicators (KPIs) such as Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.