Wayne Morse

WAYNE MORSE PHONE NUMBER:- EMAIL ADDRESS:- WORK EXPERIENCE ADDRESS: 4545 Fay Blvd, Cocoa 32927, United States Technical Specialist I/Master 05/2018 – present Console Operator Jacobs, Kennedy Space Center Master Console Operator (MCO) The position of Master Console Operator is to support for the NASA Launch Control System (LCS) in the development of software that will launch the Space Launch System (SLS) with the MultiPurpose Crew Vehicle (MPCV) Orion under the Artemis Program to the moon and eventually to Mars. We are responsible for configuring and monitoring all servers and workstations under the LCS system. These systems are Linux Red Hat and IBM AIX with Simulation environments running on Microsoft Windows environments. We are responsible for updating software, troubleshooting issues within the system as well as the network for the LCS system. Support consists of vehicle simulations as well as live hardware on site, including hazardous operations. We are also tasked with assisting the test teams as they enter the firing rooms to test their own software and displays against the LCS software to ensure compatibility. Orion Support We also provide this same support for our remote locations in Denver, CO, Houston, TX, and Huntsville, AL. This requires travel in order to support these locations except for Huntsville, this location is connected to KSC via VPN. These other locations are smaller sets designed as labs for the Multi-Purpose Crew Vehicle (MPCV), otherwise known as Orion. Tivoli The Launch Control Center (LCC) does not only have the Firing Room that will launch Artemis I, it also utilizes two other Firing Rooms for development and verification. These rooms are used as test beds for the LCS software development teams. As these teams run tests on the software, they accrue a vast array of data. My job also entails the configuration and monitoring of the data that is produced by these tests for archiving. At this time, I am writing the creating the process of which will be the standard for data backups utilizing Tivoli. Senior Telecommunications 04/2013 – 05/2018 Engineer Mears Transportation Group, Orlando, Florida Area Oversee the hardware, software and end users of the Telecommunications Infrastructure for Mears Transportation Group and Hello! USA. Serve as Telecommunications Administrator for all seven of Mears and Hello! USA locations supporting various PBX Types including: NEC/Enghouse 9300, Avaya IP Office, Nortel BCM and ShoreTel Sky with 24/7 support. Maintain all hardware and software associated with the telecommunications infrastructure. Coordinate and execute troubleshooting and repair methods on all telecommunications equipment across the country. Support the 24/7 call centers for Mears Destination Services and City Cab Company. Provide helpdesk support for end users utilizing NEC/Enghouse Touchpoint software. Administrator for the mobile infrastructure as well, supporting 1000+ devices. Provide mobile OS and hardware support for all employees running the latest Android and Apple iOS software. Manage, review and maintain all IT related accounts with companies providing services for Mears Transportation Group and Hello! USA. Serve as Project Manager for all upgrade and relocation projects related to the Telecommunications infrastructure. Experience supporting and maintaining legacy PBX types (now retired) such as Nortel 61c, Nortel Option 11, and Elastix FreePBX. IT Technician III 10/2009 – 03/2013 Sanford Airport Authority, Sanford, Florida Perform the installation, trouble-shooting, preventative maintenance, 1/2 WORK EXPERIENCE repair, and modification of the Airport-wide Computerized Access Security System, including the video surveillance system. Page 1 Update and manage the Airport Avaya phone system. Manage both digital and analog lines and cross-connects for all Airport phone communications as well as 130 on-site companies and tenants. Also, audit billing for the 1400 phone extensions managed by the Avaya system. Trouble-shoot problems with the software and non-server related hardware involving video surveillance cameras, proximity card readers, user workstation, magnetic locks, strike locks, and other door related hardware. Perform the installation of network and communications cables for all Airport owned properties and buildings. Update and maintain vast array of IT documents for all employees. Provide basic Help-Desk assistance to all employees. MagicVision Broadcast A-1/Audio 10/2004 – 12/2009 Producer Orlando Magic NBA Team, Orlando, Florida Area Manage Amway Arena in-house audio for all Orlando Magic home broadcasts. Manage all audio feeds being recorded to NBA and Orlando Magic X-Tapes for event archiving. Coordinate audio and video feeds between the MagicVision Producer and Arena Music Director before and during events. Perform daily diagnostics on all audio equipment to ensure best quality. Coordinate video and audio feeds from remote camera's used for in-house video feeds. Collaborate with the Music Director on producing new sound effects and audio clips to be used for in-game prompts, time outs, and other various scenarios. Produce, edit, mix and master audio for various videos including highlight reels, player spotlights, commercials and introduction videos. Troubleshoot any issues compromising the integrity and quality of audio feeds. EDUCATION Bachelor of Science - BS University of Phoenix 2019 – present Associate of Arts - AA University of Phoenix SKILLS Networking 2018 – 2019 Project Management Infrastructure Writing Troubleshooting Technical Support Red Hat Linux Linux System Administration AWARDS Auditing Unix Windows 10 Job Safety KSC Group Achievment Award 05/2019 This award was received for efforts in restoring the development Firing Room to ready status in record time after a month long work furlough at Kennedy Space Center. 2/2