Wayne Gilles

Wayne Gilles Calle Hernan Sanchez #6 Los Maestro , Zona Franca RD Phone: - - email:-Objectives: Providing Exceptional Service Building Loyal Relationships Solving Problems ... Increasing Sales Dynamic customer service professional experienced in call center settings. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain customer relationships to boost sales and generate repeat business. Experience 1. Dish Network Company Customer Service Representative and Advance Technical Support Agent From: 1/2010 To: 9/2013. Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status of orders. Memorized the company’s product offerings; contributed to a 10% sales increase for the quarter by communicating product benefits and providing excellent service. Provided technical support for complex issues occurring with equipment and scheduled work orders if in home visit is needed. 2. Samsung Canada From: 9/2013 To: 12/2015 Educated, diagnosed and resolve technical hardware and software issues involving internet connectivity, Follow standard processes and procedures Identify and escalate issues per Client specifications Redirect problems to appropriate resource Accurately processed and recorded call transactions using a computer and designated tracking software Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Followed up and made scheduled call backs to customers if necessary