Wasiq Altaf Dar
Srinagar, Kashmir / India/Qatar | -|-| www.linkedin.com/in/wasiq-altaf-80220a195
SUMMARY
Dynamic and detail-oriented Systems Service Delivery Engineer with over 5 years of experience in IT service management, specializing in Microsoft 365 Administration and advanced technical support. Adept at resolving complex system, network, and endpoint issues to ensure seamless business operations. Demonstrated expertise in ITSM tools, cloud solutions, network security, and user identity management, coupled with a strong commitment to delivering exceptional service quality and achieving organizational objectives. Recognized for outstanding communication, leadership, and problem-solving skills. Skilled at aligning IT infrastructure with business strategies, driving operational efficiency, and leading cross-functional teams to success.
TECHNICAL SKILLS
Operating Systems: Windows 7, 8, 10, Microsoft Server 2016, MacOS
Networking: Advanced proficiency in TCP/IP configuration, LAN/WAN management, DMZ setups, DNS, DHCP, VLAN, routing, switching, FortiGate firewalls, wireless access points (WAPs), VPNs, Azure networking, and network security groups (NSGs)
Cloud Services: Comprehensive knowledge of Microsoft 365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD), Azure Cloud solutions, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP)
Endpoint Protection: Expertise in implementing SentinelOne, Symphony AI, EDR solutions, BitLocker encryption, and managing endpoint patch compliance
ITSM Tools: Proficiency in IBM Maximo, Symphony AI, Datto RMM, Ninja RMM, Zendesk, Jira, ServiceNow, and Salesforce, ensuring seamless service delivery
Virtualization & Infrastructure: Advanced skills in VMware vSphere, ESXi, vSAN, WSUS, Microsoft Endpoint Manager (MEM), and Hyper-V environments
Security & Compliance: Strong expertise in IAM, Conditional Access, Azure Defender, ATP, Group Policy Objects (GPOs), Azure Information Protection, and vulnerability assessment tools
Backup and Recovery: Proven track record of deploying Veeam backup solutions, disaster recovery planning, and managing cloud-based storage
Documentation & Communication: Adept at creating technical documentation, knowledge bases, and conducting technical training sessions for end-users and teams
Additional Tools: Familiarity with Five9, Zendesk, Ring Central, Google Voice, Teams Phone, and productivity tools
PROFESSIONAL EXPERIENCE
Microsoft / Upwork (Freelance) | Doha, Qatar
Microsoft 365 Administration Ambassador / Technical Support | Jan 2024 – Present
Administer and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and Azure AD, for diverse clients to enhance business operations.
Proactively troubleshoot and resolve advanced technical issues, including those involving Microsoft Copilot integrations, reducing system downtime by over 20%.
Design and implement Azure cloud solutions, ensuring secure virtual machine setups, data storage configurations, and optimal network performance.
Conduct targeted training sessions for end-users, increasing productivity and adoption of Microsoft 365 tools by 35%.
Utilize Jira, DFM, and ITSM tools to manage incident tracking and streamline service delivery, ensuring SLA compliance.
Synoptek | Pune, India
Systems Engineer / IT Admin | Jan 2023 – Jan 2024
Architected and deployed scalable network solutions integrating routers, switches, firewalls, and VPNs for improved connectivity and security.
Enhanced virtualization efficiency through VMware optimizations, reducing hardware dependency by 40% and enhancing disaster recovery protocols.
Championed endpoint security measures, deploying advanced EDR solutions and refining IAM protocols for Azure and OCI ecosystems.
Managed SCCM and MEM for device provisioning, ensuring compliance with corporate security policies and standards.
Conducted comprehensive root cause analyses for technical issues, improving system uptime by 30%.
Adobe | Noida, India
Senior Technical Consultant / Team Leader | Jan 2022 – Jan 2023
Delivered strategic technical support for Adobe Experience Manager, Analytics, Target, and Campaign products, achieving client satisfaction scores of 95%.
Led initiatives to implement secure user provisioning and access control, mitigating security risks and ensuring regulatory compliance.
Managed cross-functional teams to execute projects, improving operational efficiency and customer retention.
Integrated FortiGate firewalls with Azure/OCI infrastructure, bolstering client network security frameworks.
Mentored junior engineers, fostering skill development and ensuring adherence to industry best practices.
Teleperformance (Western Digital) | Gurugram, India
Technical Executive / Cloud Management | Jan 2021 – Jan 2022
Provided expert-level support for Western Digital’s Cloud Services, resolving advanced issues with My Cloud Home and EX2 Ultra devices, reducing resolution time by 25%.
Assisted clients with Azure integrations, Active Directory configurations, and seamless data migrations, ensuring smooth transitions.
Maintained detailed CRM documentation, enhancing team knowledge sharing and process efficiency.
iEnergizer | Gurugram, India
Technical Support Executive | Jun 2019 – Jan 2021
Diagnosed and resolved hardware and software issues across diverse environments, maintaining a first-call resolution rate of 85%.
Delivered timely and effective remote technical assistance to end-users, improving customer satisfaction.
Created in-depth technical documentation to streamline troubleshooting processes and reduce ticket backlogs.
EDUCATION
Dr. APJ Abdul Kalam Technical University (ITS Engineering College) | Noida, UP, India
Bachelor of Technology (B.Tech) in Civil Engineering | Aug 2019
Developed a strong foundation in engineering principles, project management, and applied sciences, enabling analytical problem-solving and technical versatility.
Purdue University / SimpliLearn | Online
Postgraduate Program in Data Engineering in Big Data | Jun 2023
Specialized in big data frameworks, including Hadoop, Spark, Kafka, and AWS/Azure cloud ecosystems, achieving top-tier project completion ratings.
Collaborated on capstone projects guided by IBM professionals, gaining practical insights into industry applications.
CERTIFICATIONS
Microsoft Azure Data Engineer Associate
Big Data on AWS Certification
AWS Technical Essentials
Microsoft Azure Fundamentals
Python for Data Science
Microsoft Copilot for Security Certification
Essentials in Azure Cybersecurity
Google Cloud Platform Fundamentals
Project Management Foundations
ADDITIONAL INFORMATION
Languages: English (Fluent), Hindi (Fluent), Urdu (Fluent)
Interests: Adventure traveling, camping, gaming, exploring diverse cultures, and participating in hackathons
Visa Status: Resident Permit (QID), NOC Readily Available
Current Location: Al Rayyan, Qatar
