Wasim Khandwalla
Washington, DC | +1 - |-| linkedin.com/in/wasim-khandwalla-b003a317
• Experienced technology delivery professional with 15 years of expertise in driving complex, cross-functional engineering
projects across industries including healthcare, fintech, and robotics. Skilled in leading product and technical teams to
deliver high-impact solutions, implementing AI-driven initiatives, and improving operational efficiencies
• Led the program management function at Hyphen Robotics, driving product development from discovery to nationwide
launches, resulting in a 100% increase in ARR and achieving 80% on-time deployments across multiple customers
• Directed the technical execution of UnitedHealthcare’s Virtual Care and Find Care product lines during the COVID-19
pandemic, reducing search time by 40% and increasing provider availability by 20% through AI-driven enhancements,
improving healthcare access for millions of members
WORK EXPERIENCE
FlashMock | May 2025 - Present
Remote
5-person pre-seed platform that provides solutions for interview preparation utilizing advanced artificial intelligence
(Volunteer) Technical Program Manager/Product Manager | Part-time
• Working with the founder to streamline operations, drive milestone planning, support capital-raising efforts, and conduct
go-to-market tests, while identifying and implementing key product improvements to help the pre-seed startup gain
traction and position for growth
Hyphen Robotics | Oct 2022 - Dec 2024
San Jose, CA (Remote)
A start-up that is shaping the future of the food industry by automating meal production with its regulated robotic makeline
(https://www.usehyphen.com/)
Staff Technical Program Manager - Engineering
• Established and led the Program Management function, reporting to the VP of Software and later the Co-Founder & CTO.
Defined program strategy, implemented governance frameworks, and ensured alignment with business objectives across
engineering, product, design, and other departments
• Managed Hyphen's enterprise portfolio, including new product development, R&D, creation of a customer success
department and scaling Hyphen's transition to production. Oversaw risk management, budgeting, P&L management and
vendor relationships, improving delivery timelines by 70%
• Led product strategy for Hyphen's makeline iteration as Interim Product Director, using customer insights and data
science to drive a 30% increase in production efficiency and enhanced market adoption
• Optimized software development lifecycle (SDLC), reducing cycle time by 50% through an integrated Agile framework,
enhancing collaboration between software and cross-functional teams
• Led the nationwide deployment of Hyphen's robotics makeline systems, managing cross-functional teams to reduce labor
costs by 40% and boost consistent entree production by 30%
• Led client engagement, business development opportunities, go-to-market strategy, and ensured 80% on-time
deployments, driving seamless adoption and customer success
Optum (Rally Health - Optum acquisition) | Jun 2020 - Oct 2022
Minneapolis, MN (Remote)
A division of UnitedHealth Group, Optum is a leader in healthcare technology and services, providing data-driven solutions
to improve patient care and operational efficiency.
Lead Portfolio & Program Manager - Engineering
• Led a portfolio of five engineering onshore/offshore scrum teams, delivering digital health solutions for millions of
UnitedHealthcare members. Optimized roadmaps, resolved escalations, and improved cross-functional alignment,
resulting in a 30% faster delivery cadence
• Recruited, coached, and leveled a high-performing team of project and program managers, enhancing program execution,
stakeholder collaboration, and delivery efficiency, leading to a 20% boost in team velocity
• Drove AI-powered search enhancements, reducing search time by 40% and increasing provider accessibility by 20%,
while leading $3M in cost savings through tech debt reduction and roadmap alignment across engineering, product, and
business operations
Senior Project & Program Manager - Engineering
• Successfully delivered an enterprise program in 5 months by coordinating SDLC processes across 10+ product lines and
45 engineering teams, delivering scalable design systems for UnitedHealthcare for over 29 million users
• Led two full-stack engineering scrum teams in the Rally Find Care domain, delivering AI-driven search enhancements
that increased conversion rates by 200% and expanded virtual care access for millions
• Managed large-scale cross-functional initiatives, including a platform migration for UnitedHealthcare's Provider Search,
boosting NPS scores and improving healthcare availability by 35%, enhancing outcomes for 29M+ users
Rally Health | Jun 2019 - Jun 2020
Washington, DC
Start-up that empowers healthier lives through digital tools
Senior Project & Program Manager - IT
• Developed and implemented a streamlined IT project and roadmap planning framework, improving operational
efficiency, increasing resource utilization by 20%, and enhancing cross-team alignment within six months
• Led key enterprise-wide initiatives, including an IAM revamp, enterprise-wide Slack migration, SaaS enterprise asset
lifecycle implementation, cloud migrations, and compliance programs (NIST, SOC2, HIPAA), achieving a 20% reduction
in delivery time and 25% cost savings while enhancing system efficiency and security
North Highland | Jul 2017 - Jun 2019
Washington, DC
Management consulting, strategy and transformation
Senior Project Manager
• Managed multiple technology modernization projects within the PMO, overseeing budgets exceeding $3M, ensuring ontime, within-budget delivery, and optimizing execution across cross-functional teams
• Led the implementation of a high-impact AWS cloud computing project, leveraging machine learning to extract key
analytics, delivering concise BI dashboards, and driving a 40% increase in staff productivity
Left Shift IT Consulting USA | Apr 2012 - Jul 2017
Washington, DC (Remote)
<10 person start-up focused on dev-ops consulting
Solutions Architect
• Led the adoption of DevOps practices, partnering with engineering and enterprise architecture teams to pilot tools like
Jenkins, UrbanCode, Greenhat, and Docker. Worked closely with executive stakeholders to secure buy-in, contributed to
pre-sales and sales cycles, and drove seamless adoption through tailored technical solutions, hands-on implementation,
and comprehensive training programs
EDUCATION
Bachelors in Computer Science
King's College London | Sep 2006 - May 2009
CERTIFICATIONS
Certified Scrum Master (CSM)
AI For Everyone, DeepLearning.AI (2025)
AI Product Management Specialization, Duke University (2025) - In Progress
London, United Kingdom
SKILLS
Agile Methodology, Agile Software Development, AI/ML Integration, Business Development, Change Management, Client
&Account Management, Cloud Technologies, Conflict Resolution, Consulting, Cross-functional Team Collaboration,
Financial and Resource Planning, Forecasting, KPIs &Metrics-Driven Delivery, Mobile Development, People Management,
Portfolio Management, Process Optimization, Product Lifecycle Management, Product Management, Professional Services,
Project Management, Project Planning, Resource Planning and Management, Risk Management &Mitigation, Software
Development Life Cycle (SDLC), Stakeholder Engagement &Communication, Strategic Planning, Strategic Roadmap
Development, Systems Engineering, Systems Thinking, Technical Program Management, Technology Roadmap
Development, Timeline Management, Vendor Management
Tools: Aha!, Amazon Web Services (AWS), Asana, Clarity PPM, ClickUp, Confluence, Figma, GitHub, Google Docs, JIRA,
Linear, LucidChart, Microsoft Office Suite, Microsoft Project, Microsoft Teams, Miro, Monday.com, NetSuite, Notion,
PagerDuty, Planview, PopSQL, Postman, Power BI, Productboard, Salesforce, ServiceNow, Slack, Smartsheet, Tableau,
Trello, Wrike, Zendesk
AWARDS & SCHOLARSHIPS
Rockstar Award | May 2021
Rally Health
Consultant of the Year | Jan 2011
Sogeti
CONSULTING CLIENTS -)
Etihad Airways (Abu Dhabi, UAE), AARP (Washington, DC), Bank of Tokyo (Jersey City, NJ),
TDAmeritrade (Jersey City, NJ), GWCC (Sioux City, IA), Discover Financial Services
(Chicago/Remote – Washington DC), McKesson (Remote – Washington, DC), Labcorp (Remote
– Washington, DC), The Clearing House (Winston Salem, NC), TSYS (Columbus, GA), State
Street (Boston, MA), Fannie Mae (Reston, VA), First National Bank Of Omaha (Omaha, NE),
The Men’s Wearhouse (Remote- London, UK), Wellpoint USA (Remote – London, UK), Barclays
(London, UK), Microsoft (Reading, UK), Home Office-UK Border Agency (London, UK), Yell
(Reading, UK), Telegraph UK (London, UK).
