Waseem Pasha

 To associate with technically potent skill full team which offers environment of intellectual values and support pragmatic and innovative solutions for advancement of the human life. Total Work experience of 12.5 Years in multiple domains. (Real Estate & BPO – Voice & Non-Voice). Currently working as Manager – CRM System Delivery - Brigade Group Duration from- till date. Leads system requirements definition process, oversees the system setup during implementation, and manages the team during implementation. Created and managed the project schedule, participating in performance standards discussions. Coordinating with client to ensure delivery. Designed interactive solution specific screens. Consumed web service of custom BO and XBO. Created workflow to add restriction and achieve better functionality project specific. Created custom ODATA services of solution. Designed data source & Reports based on requirement. Worked on Code list restriction, Workflow to achieve out of box functionality. Created script files for custom action and events, forms and reports for data display. Enhanced standard business objects to enhance solution capability. Developed list modification, Modal Dialog form along with OVS functionality. Created Business roles, functional specification documents. Involvement in Project requirement discussion and prepared blueprinting documents. Developed a quality assurance process which include all processes and documents review in aspects of completeness and correctness. Deployed solution on Quality and Prod tenants. Created fields Using KUT and control visibility using KUT Rule. Maintenance of business extension fields in SDK. Created functional specification documents. Involvement in Project requirement discussion and prepared blueprinting documents. Handled data Migration task. Participated in the process that ensures all processes are covered by test scripts and there is end to end mapping between processes and test cases Developed documentation that ensures a understanding of key business processes and functional specifications the system processes. Designation: CRM Specialist IBM September 2008 – Jan 2011  Job Role & Responsibilities in IBM Includes: Worked as Siebel Response Management Executive Supporting the Marketing team. •As a team member my job entails handling recent customer information, which would help IBM for future Business prospects. •Worked on all the business lines that comprises of our processes. •Worked on Outbound Data Verification, Tactic Code Creation, Event Registration, Data Updating, Database Management – Account Creation and Contact Creation, Applying Activities, Data Analysis, Checking for duplicate vendors and deleting as per the process for the records of all ASIA PECIFIC COUNTRIES like (Australia, New Zealand, India, Sri Lanka, Malaysia, Philippines, Hong Kong , Singapore, Thailand , Indonesia, Vietnam ) Helping the team members in solving their doubts. •Helping the team members in solving their queries. Providing technical process training to the new joiners. •Continual personal development through Organizational Development Training programmes conducted by my company, such as – Fish Training and Interpersonal Skills, Executive CRM etc •Working on critical LOB of our process. XII with 70% from Mohammed Ishaque PU College in 2004. B.A (HES) from HKBK Degree College secured 60% in 2008 Post Graduate from Bangalore University M.A English secured 50% in 2011. Name:Waseem Pasha Father Name:Mohammed Yousuf D.O.B:21/08/1985 Date: Place: Bangalore(Waseem Pasha)