Warren Javellonar

 Objective To join an organization that offers me a constructive workplace for communicating and interacting with customers and people. And use my educational skills in the best possible way for achieving the company’s goals. Experience 10 / 2016 to 10/2017 Hinduja Global Solution Alabang, Philippines Customer Service Specialist ·         Open and maintain customer accounts by recording account information ·         Resolve product or service problems by clarifying the customer’s complaint; selecting and explaining the solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ·         Work with customer service manager to ensure proper customer service is being delivered. ·         Document all call information according to standard operating procedures. 05/2015 to 09/2016 Primepower Manpower Service Makati, Manila Banquet waiter/Event services May 2015 :  Taal Vista Hotel(International Conference for human trafficking), TJIOE catering(Puregold Anniversary), Celebrity Sports Plaza(UP Political Science Grad ball), Marriott Hotel(Wedding) and St.Luke’s Medical Center. June - August 2015: Las Casas Filipinas De Acuzar(APEC 2015), TJOIE(CDO Anniversary) and Bizu Catering( Preview Magazine Anniversary & Lacson Wedding). Intercontinental Hotel (Wyeth Annual Celebration-Double duty), Le Pavilion(Chinese Wedding) and TJOIE(Mr. Chua House Birthday) AUGUST - SEPT 2015 : Bizu Catering(DHL Anniversary), Mariott Hotel(Chua&Zubia Wedding) 4/8/2014 to 11/21/2014 Island Cove Hotel and Leisure Park Kawit, Cavite Outlet waiter/ F&B secretary(Café & Restaurant) ·         Providing detailed information of the restaurant menus. ·          Arrange table settings and maintain a tidy dining area. ·          Greet and escort the guest to their tables. ·          Encoding data of restaurant and café sales in chronological order. ·          Encoding data of customers feedbacks of the restaurant and café services. Education 04/2016 – 07/2016 TDG Nishikawa Academy Nihongo, Foreign Language Certificate 408 hours 06/ 2008 – 10/2013 Bachelor of science in nursing Manila Tytana Colleges Pasay City, Manila College Degree CERTIFICATION ·         Certification of Employment at Hinduja Global Solution(14 Oct 2016 ~ 1 Oct 2017) ·         Certification of Completion of Crowd and Crisis Management Training at Pentagon Training Center ( 13-16 June 2017) ·         Certification of Completion SDSD Training at Pentagon Training Center ( 17 June 2017) ·         Certification of Employment at Primepower Manpower Services (15 May 2015 ~ 13 Sept 2016) ·         Certification of Completion of Basic Training at PNTC ( 24 March, 2015) ·         Certification of Employment at Island Hotel and Leisure Park (2014) PERSONAL INFORMATION Place of birth: Manila Civil Status: Single Citizenship: Filipino Height: 5’6 Weight: 120lbs Religion: Catholic Sex: Male Father’s Name: Glenford Senires Occupation: Seaman Mother’s Name: Teresita Tena Occupation: Retired Seawoman Language/Dialect: English/Tagalog Person to be contacted: Teresita J. Tena Relationship: Mother Contact number:(- References References available upon request