Warren Estrella

Warren R. Estrella Objective: To excel in a professional work environment that will allow me to carve out the kind of career I want as I explore and experience a wide range of opportunities where people can develop themselves. Profile: 24 years of age ♦ Enthusiastic professional, responsible person and computer literate, has excellent typing skills, proven abilities in handling multiple tasks and great adaptability to any environment. Proffessional Experience: Consultant for QuickBooks Desktop Sutherland Global Services November 2016 – May 2017 Philplans Corporate Center Taguig, BGC Posting information to accounting journals or accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices. Undertaking short-term or long-term projects to address a variety of issues and needs. Evaluate the situation periodically and make adjustments when needed. Assists in compiling, preparing, analyzing, and presenting detailed financial statements, reports, and data. Provides direction and/or supervision to clerical and/or technical staff in the preparation and maintenance of financial data and related documents. Freelance Live Chat Operator New Media Services February 2016 – February, 2017 Magsaysay Ave, Baguio City Respond to customers on chat Maintain customer relationship Perform functions such as data entry Use decision-making skills in responding for customers Converse with clients in a polite and professional manner Use discretion in providing information to clients Support Engineer Microsoft OneDrive for Business February 2015 – February 2016 Convergys 11f MDC 100, Bagumbayan Quezon City Maintain computer system of large organization. Provide prompt and accurate feedback to customers/employees. Prepare accurate timely reports. Working with customers/employees to identify computer problems. Testing and fixing faulty applications such as: OneDrive for Business, Outlook, MS Office and Office 365 (SharePoint Online, Web hosting, Office Online and cloud services). Reset disremembered password specific for Microsoft Account. Technical Support/Customer Service and Sales Representative Sony VAIO Laptop and Desktop June 2013 – January 2015 Hinduja Global Solutions 6f E-commerce Bldg. Libis Quezon City Technical Support/Customer Service and Sales Representative Sony VAIO Laptop and Desktop January 2012 – June 2013 SYKES ASIA 4f WCC, Shaw Blvd. Mandaluyong City Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, hardware (such as HDD, RAM, MB, ports, and other computer peripherals), Software (such as OS, Antivirus, Applications, Regedit) Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates Educational Background: Asian Science and Technological Institute Tinajeros, Malabon City Cruise Ship Management Character Reference: Mary Antonette San JoseMariellie ReyesRamon Orolfo Jr. English Proficiency TrainerTech-support SpecialistSenior Team Manager I Trans Training InstituteTelusAcquire Pasig CityDiscovery Suite, OrtigasWCC, Shaw Blvd-