Warren D Silva

Warren D’Silva Email:-Phone: - An enthusiastic professional with three years’ experience in the banking sector, and further aspiring to grow in the field of Product, Media & Marketing campaign. Exuberant in nature and accepts responsibilities, audacious towards work with stern determination to positive outcomes. Powerful believer that willingness to learn something new everyday, absolute honesty and thorough dedication drives results. ACHIEVEMENTS        Ranked 1st in SIP contest Jan & Feb ‘24 Ranked 2nd in Credit Card contest held in Aug ’23 Exemplary performance in Life Insurance – Dec ‘22 Ranked 2nd in Credit Card Contest held in July ’22 Outstanding Performance in Q1 of FY 2022-23 on Credit Cards, CASA Acquisition & Value Build-up, PLSB Outstanding Performance in Liability & Credit Cards for April ’22 Winner of ‘Solution X’ Entrepreneurial Competition  CERTIFICATIONS & COURSES      Google Certification on Digital Marketing Integrated Marketing Communication Social Media Marketing Advanced Consumer Behaviour Fundamentals of Advertising ASSIGNMENTS & PROJECTS      Market Research & Analysis of Hero Maestro Live Business Study on B2B industry Developed a Campaign Plan for Apple iPhone CRM in Medical Insurance sector Brand Advertising on Social Media EDUCATIONAL QUALIFICATIONS PROGRAM INSTITUTION CGPA/ PERCENTAGE YEAR PGDM International School of Business & Media, Pune St. Andrew’s College, Mumbai St. Andrew’s College, Mumbai Holy Family High School, Mumbai 82.6 % 2019-21 7.83 / 10 2016-19 79.08 % 2014-16 90.00 % 2014 B.COM HSC SSC WORK EXPERIENCE SQUAREYARDS - DUBAI (October 2024 – Present) Associate Portfolio Manager Executive As an Associate Portfolio Manager, played a key role in assisting Summary with the management and growth of investment portfolios into real estate, by conducting detailed market research, analyzing investment opportunities, and helping to make recommendations based on analysis while simultaneously building client relationships Primary  Attend qualified leads by meeting clients, present tailored Responsibilities investment property options and bring clients through a education-based presentation touching on investment strategies, minimize tax, reduce debt, and market cycles  Develop rapport and get to know the client and finding out about their goals and vision for the future  Educate on Property Ownership and Investment and make clients aware of the incentives available to them, and enlighten them to different strategies available for them to pursue  Responsible for relationship management, assisting your clients through the decision-making process, and follow up communication to foster a long-term relationship both pre and post sales  Always represent the Square Yards brand with integrity, aiming to bring consistent value to all clients encountered  Seeking referrals and networking to grow own suite of clients Learning  Importance of market research and portfolio analysis Outcomes  Skill of providing tailor made solutions as per requirement  Increasing efficiency through available resources  Product and domain knowledge in real estate  Presentation and communication skills  Customer relationship management IDFC FIRST BANK - MUMBAI (June 2021 – August 2024) Cluster Lead – First Select Executive Worked as a Team Lead of Virtual Relationship Managers, managing the team and driving sales Summary business across banking products while enhancing the customer relationship, ensuring customer satisfaction by meeting service and banking requirements. Primary Responsibilities          Learning Outcomes       Driving product sales and generating revenues from the team of First Select - VRMs Increasing per resource productivity of the team through daily feedback, call listening and training to ensure delivery of monthly objectives. Providing complete virtual solutions to the customers by fulfilling service requests, completing VKYC, funding of accounts, providing an array of banking products as per customer requirement Coordinating and maintain relationship with internal and external stakeholders to optimize and drive revenue. Enhancing the customer relationship by servicing the customers timely and meeting their banking needs Ensuring customer satisfaction by tracking and closing all the customer service requirements Objection and escalation handling Ensuring monthly operating plan and monthly targets are met across products Optimizing team leadership and people management skills to increase growth and productivity of team members Planning & execution of campaign to drive & increase productivity of banking products Importance of relationship management with both internal and external stakeholders Optimization of processes to increase delivery & productivity Product and domain knowledge in banking sector Team leadership and people management skills Presentation and Communication skills EXTRA-CURRICULAR ACTIVITIES  Member of Corporate Relations Cell at ISB&M  Member of sponsorship team during college fests  Member of student council in school INTERNSHIP - DUN & BRADSTREET – MUMBAI (January 2020 –August 2020) Marketing Intern Executive Summary Primary Responsibilities SKILLS       Relationship Management Client Servicing Communication & Presentation Internal & External Stakeholder Management Content Writing Leadership and People Management Learning Outcomes Assisted sales & marketing teams to increase quantity & quality of lead flow from digital marketing campaigns to help increase revenue for D&B and ensuring the achievement of sales target for the business.  Understanding the gap between target and achievement  Designing and executing future sales strategies  Working with marketing communication team for campaigns  Preparing daily development report  Driving lead generation activity  Optimization of digital marketing campaigns  Lead flow and database management  Forecasting and calculating business revenue  Developed presentation and communication skills INTERNSHIP - HOOKFISH – MUMBAI (March 2018 –May 2018) Sales and Marketing Intern Executive Summary Primary Responsibilities Learning Outcomes Building ever-lasting relations with Channel Partners & Clients to get them engaged with the organization and influence them to be a part of the Hookfish family by marketing and selling premium residential flats.  Pitching clients and channel partners that visit the site  Content and social media marketing  Database management and preparing daily reports  Lead generation through cold-calling and social media  Direct sales and pitching skills  Customer relationship management  Presentation and communication skills