Warren B. Mayoyo

 Warren B. Mayoyo Blk50 Lot2 Fiesta Communities, Sta. Isabel St., Brgy. Tabun, Angeles City, Pampanga 2009 - mailto- Educational background: Tertiary: CENTRO ESCOLAR UNIVERSITY Malolos City, Bulacan Bachelor of Science in Commerce major in Management 1998 Secondary: REGINA CARMELI UNIVERSITY Malolos City, Bulacan 1991 Primary: REGINA CARMELI UNIVERSITY Malolos City, Bulacan 1987 Work Experience: Compass Experience Labs Freelance agent – Everlane account Customer service associate – email, text, and chat Platform- Zendesk- Kustomer Oct 3, 2022 to present Task: Handles chat and email tickets from customers regarding their orders at Everlane. Sextant Stays Miami, Florida, USA August 31, 2022 – September 2022 Data Analyst Commercial/Finance Team Tasks/Expertise: Data scraping/data mining Dashboard creation Data integration Identified and documented detailed business rules and use cases based on requirements analysis. Researched and resolved issues regarding the integrity of data flow into databases. Utilized data visualization tools to effectively communicate business insights. Used statistical methods to analyze data and generate useful business reports. Majorel, Philippines SM Clark, Pampanga July 2020 - July 2021 Technical support/Billing and Accounts Specialist Mac OS and iOS for iPad, iPhone, Apple Watch, and Air pods/App Store and iTunes accounts Chat Support CS- assist with billing account issues with Apple ID and App Store and iTunes accounts billing concerns. Technical Chat Support- help customers with technical issues with iOS devices, including accessories like Apple Watch and Apple Pencil and Air pods. Also handles technical issues with their Mac. UBER Philippines LLC Clark, Pampanga/Sky tech Sept. 17, 2018 - June 6, 2020 Community Account Specialist-COE Driver Accounts - Ride Sharing USC Assists driver partners in completing the driver's requirements to start driving for Uber, this includes calling them to help them with what is lacking and what is missing on the document they presented. We also encourage them to continue taking trips from time to time. SUTHERLAND GLOBAL SERVICES Clark, Pampanga Feb 10, 2014 – Sept 14, 2018 Microsoft Windows/Office Answer Desk Senior Quality Specialist Does weekly audits for the allocated Team. Conducts team huddles and one-on-one coaching for consultants who need coaching. Sends Weekly Team Progress Reports and QA updates. Sends the evaluation for the consultants. Does Scrubbing for Dissatisfactory chats and calls handled by the consultants Conducts daily and weekly calibrations with the Service Delivery team. Sends reports and findings on an escalated case. Microsoft Office Answer Desk Consultant (Voice and chat Support) Helps customers with any office issues on a Windows PC, including MAC devices. SITEL Philippines, |Ortigas Technical Support Representative for Comcast January 2013 to January 2014 Takes inbound calls from customers that have billing concerns or technical issues with Comcast Digital Cable TV, High-Speed Internet, and Home Phone Services. STARTEK Philippines, Ortigas Technical Support Representative for Time Warner Cable July 2012 to December 2012 Takes inbound calls from customers that have billing concerns or technical issues with the TWC Digital Cable TV, High-Speed Internet, and Home Phone Services. Luxury Cars Incorporated, Dubai Sales Representative February 2010 to June 2012 Sells retail products and goods to customers, like scale model cars and any collectible items. Work with customers to find what they want and persuade them to get what they want. Personal Information: Date of Birth: June 15, 1974 Place of Birth : Manila Gender : Male Religion : Roman Catholic Civil Status : Married Nationality : Filipino Height : 5’4” Languages Spoken : Filipino and English