WAQAS MAHMOOD
R-45, Crystal Homes, Block-19, Gulistan-e-Johar, Karachi, Pakistan
-. (Email:-).
CAREER OBJECTIVE
“I intend to earn myself a challenging career, working for a progressive organization which offers its employees
opportunities for professional and personal development.”
WORK EXPERIENCE
I started my career as Cash Officer with Bank Al-Falah Limited in Aug-2005, and presently working in BankIslami Pakistan
Limited as Customer Services Manager Since-.
BANK ISLAMI PAKISTAN LIMITED
Working as Customer Services Manager
- till date)
Assume overall responsibility of the operations function of the Branch
Adherence of SBP instructions; Timely & accurate response of Compliance department queries
Ensure anti-money laundering & KYC policies are being addressed
Ensure the branch achieves Target Zone scores in monthly Internal Service Measures
Carry out any other tasks relevant to the assignment as communicated by Compliance Department from time to
time.
BANK AL-FALAH LIMITED -
(15-Aug-2005 to-)
Joined Bank Al Falah Limited, Pakistan as Cash officer on August 2005 and my last assignment with the
organisation was as Branch Operations Manager.
Working as Branch Operations Manager (01-Sep-2013 to-)
Keep updated regarding BAL’s policies and procedures, SBP’s guidelines including Prudential Regulations, their
dissemination to concerned staff and monitoring compliance.
Management of overall branch operations, ensuring efficiency, effective controls and maintenance of quality service
level .
Ensure proper daily checking of bank’s activity report; monitoring of suspense and reconciliation of accounts in line
with prudential regulations.
Supervising branch operations pertaining to clearing, remittances, collections online operations etc.
Ensuring that accounts are opened and maintained in line with bank’s internal procedures and KYC requirements of
SBP; ensure that the cheque books are issued as per prescribed procedure minimizing chances of fraudulent activity.
To sign off daily position report and exchange position reports for TRY- head office perusal; cancel cheques and
supervise/sign vouchers pertaining to operations of branch as per delegated authority
Worked as C.D Incharge (02-Aug-2009 till 31-Aug-2013)
To ensure compliance of activities related to Cash, Transfers, Clearing, and Remittances as per the manual and rules
and regulations of the bank
To ensure customer friendly counter services as per the standards with minimum turnaround time
To resolve issues and queries of the customers in the most efficient and professional manner
Supervision of Branch Cash/Transfer vouchers upto specified limit
Dormant Account Activation after proper compliance of Guidelines as per circulars.
Scrutinize the outward clearing cheque before sending Centralized Processing Unit.
Balancing of M.O Clearing Account
Custodian of Security Stationery, Balancing & Maintaining proper record
Maintain Vault Access Register.
Worked as Remittances/Clearing Officer (01-AUG-2008 to 01-Aug-2009)
Issuance of Pay orders/Demand Drafts & maintains proper record
Pay Order/Demand Draft cancellation & Issuance of duplicate Pay Order
Balancing of P.O/D.D/RTC/D.D payable on weekly and monthly basis.
Outward & Inward Clearing.
Intercity Inward & Outward Clearing.
Outwards Bills of Collections. (OBC)
Worked in Cash Department (15-Aug-2005 to 31-Jan-2008)
Cash transactions handling with cash management cells or the main branch.
Monitor cash sorting in strict adherence to SBP’s procedures and guidelines
Balance the cash books before leaving the seat during the day and the day end
Assist the cashiers in their daily transactions and effectively resolve any problems arising from interactions with
internal and external customers
Manage prize bonds and petty cash transactions
Ensure that books are balanced and reconciled with G/L balances and physical cash
ACADEMICS:
Year -
Qualification
Institute
M.A Economics
B.Com
SKILLS
MS Office, Computer Skills, Customer Services, Administration
PERSONAL INFORMATION
Father’s Name
Nationality
Date of Birth
Domicile
:
:
:
:
Mahmood Hussain
Pakistani
December 30, 1982
Karachi
University of Karachi/ 2nd Div
University of Karachi/ 2nd Div
REFERENCE:
May be Provided Upon Request.
