Waqas Ali

Waqas Ali Position: IT Support Engineer, IT System & Network Support Experience: 7 Years Education: Associate Degree in Computer Information Technology. Mobile No. - Current Location: Rawalpindi Pakistan Email Address: - Key Skills: Teamwork, Self Confidence, Communication, Collaboration, and Support. Skills ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Network, System troubleshooting, and CCTV support. Departmental problem solve IP Phone checking, all level support of operating system (OS). Problem Solving Skills. Knowledge of TCP/IP fundamentals and networking. Deployment, Installation, Configuration, Troubleshooting, Software, and hardware System & Different Vendors, Support at all level. Technical Organizational and Interpersonal Problems solving skills, Interpersonal and Communication Skills. The Ability to Work Well Under Pressure. Customer Dealing Skills, Client Problem-Solving Skills. Career Summary A dynamic and competent professional with experience of over 7 years. Excellent relationship with internal and external customers and management skills. Industries individual challenge while working effectively with all level of management and the people there and quick learner highly motivated with excellent organizational Etc. A team player with strong analytical mindset combining creative aptitude and leadership qualities along with excellent communication interpersonal coordination and time management skills. Education Qualification ➢ BA From Allama Iqbal Open University (2018 ) ➢ Diploma Of Associate Engineer in Computer Information Technology Rawalpindi Poly Technic Institute Rawalpindi Affiliated With Punjab Board Of Technical Education Lahore Board Pakistan (2011 ) Certificates & Trainings ➢ CCNA R&S (Professional Exam Pass ) Cisco ID No. CSCO- ➢ Microsoft, Installation, Storage & Compute With Windows Server 2016 (Professional Exam Pass ) MS- ➢ MCSE 2012 Training From Ciscom Rawalpindi. http://www.ciscom.pk/ ➢ Training Microsoft Office 365 ➢ ITIL Foundation. Training From Sina Institute Islamabad. http://sina.edu.pk/ Employment History Name of Employer: Cinepax Cinemas Jinnah Park Rawalpindi Pakistan Job Position: IT Support Engineer ( IT Department ) Years: June 2017 to Present System Side Support • Manage Server With OS R2012 Data Center 64Bit. • Vista Application Deploy On Dell Server R320 & R430. • Creating Users In Back Office. • MS Office Applications (Outlook, Excel, Word, PowerPoint, Project, Visio, etc.) • Installing, upgrading, migrating & troubleshooting of Windows • Add & Manage Workstations & Printers In Back Office. • Users Access POS in Box Office For Ticketing. • Users Access POS in Concessions Food Area for Saling food items. • Manage Users POS ID & Back Office ID. • Manage Back Office, Shows, Movie Times & Scheduling. • Installation Thermal Epson & Posiflex Printers. • Technical Level Support To Client and Different Branches in Nationwide. • Using Teamviewer, Remote Desktop Connection (RDC). & Any Desk Tools. • Report Technical Problem Related to Hardware and software issues, Records Etc, • Meeting with different vendors & Clients regarding Operations, assets and IT Related Things. Network Side Support • Configure Cisco POE L3 SF 300-24 Port & Cisco SG-52 Port Switches. • Manage All Wi-Fi Routers. • Configure & Installed Network Printers on different departments. Miscellaneous • Relationship with vendors for buying items for IT. • update list and vendor details etc. Employment History Name of Employer: Quaid-E-Azam International Hospital Islamabad Pakistan Job Position: System Support Officer ( IT Department ) Years: December 2011 to December 2016 System Side Support • System Deployment, System Support 24*7 Domain Environments. • Installation client side around more than 300 computers. • Hands-On Experience All Types Of Windows, Vista ,2003,2007,2008,2010,2012, • Creation and deletion of username and passwords of employees from Domain Controller. • Active Directory, DC, ADDC, DNS, DHCP, WDS. • Installing & configuring system hardware and software. • Monitoring System performance & implements performance tuning. • Managing computer parts, supplies and materials for the purpose of ensuring the availability of items commonly required to pc hardware. • Attend and participate in team meetings as designated. • Managing stocks of equipment and Meeting with 3rd party clients and vendors. Network Side Support • Troubleshoot the issues of Network connectivity. • Configure the Cisco 3560 and 2960 Switch. • Cisco Enterprise Router 2800 Series. • Configure & Installed Network Printers on different floors and departments. • Investigating & Troubleshooting of Client complains. • Technical support to users on-site or remote. Personal Details ➢ ➢ ➢ ➢ ➢ ➢ Date of Birth: 22nd Dec 1988 Gender: Male Religion: Islam Nationality: Pakistani Marital Status: Single Language Known: English, Urdu, LinkedIn Profile URL https://www.linkedin.com/in/waqasali3313/