SALES & CUSTOMER SUPPORT
PROFESSIONAL WITH INTERNATIONAL
EXPOSURE
Waqas Ali--
CAREER OBJECTIVE
To work and succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.
SKILLS
>Good Leadership and Management Skills
>Excellent Verbal and Written Communication Skills in English
>Proficiency in Microsoft Office Application (Word, Excel &
PowerPoint)
>Proficiency in the typing
>Self-starter, self-motivated with strong professional ethics.
>Result oriented ,responsible & hardworking
>Ready to meet work pressures and deadlines
>Dynamic ,enterprising, enthusiastic & well presentable.
>Excellent convincing, & interpersonal skills
EXPERIENCE
To: Till Today
Podium
Customer Interaction
Specialist
Align Podium solutions with prospect business objectives & needs.
Proactively keep abreast of our industry and the technology
landscape to ensure we are a trusted resource to prospects and
customers.
Acquire key prospect data from the initial conversation, from the
web and other sources, and ensure clean and accurate data is
entered and maintained in CRM.
Apr-2024 - Jan-2023
Motive - Formerly KeepTruckin
Account Executive (Sales Cold-calling potential customers and assisting them in selecting
& Customer Support)
appropriate plans.
Closing sales and maintaining CRM hygiene.
Managing customer life cycles from lead to sale.
Responding to MQLs within minutes and inbound calls to convert
prospects into happy customers.
Conducting FIGMA demos for prospects and existing customers and
helping them understand Motive's
load board, features, and UI.
Collaborating with the team to produce desired results.
Feb-2020 - Aug-2021
Ibex Digital (DGS) (Lahore)
Customer Support
Professional
Handled inbound queries
Helping customers inquiring about telecom services.
Upselling the customers.
Getting customer the best packages according to their needs.
Jul-2017 - Aug-2021
TRG - The Resource Group
Customer Support
Executive
Took inbound calls and helped customers issues
EDUCATION
Degree/Course
Bachelor's in Commerce
Percentage/CGPA
Year of Passing
64 %
2018
65 %
2013
61 %
2008
Allama Iqbal Open University ,
Diploma in Associated Mechanical Engineering
Swedish College of Engineering and Technology ,
PBTE, Lahore
Matriculation
Alpine School of Sciences , BISE Bahawalpur
AREAS OF INTERESTS
>Customer service
>Answering queries
>Encouraging buying
>Up-selling products
>Negotiating skills
>Administration skills
>Toubleshooting
>Preventive Maintenance
PERSONAL DETAILS
Address
Flat No. 54H, New Awami Villas. Bahria Orchard
Lahore, Punjab
Date of Birth
-
Gender
Male
Nationality
Pakistan
Marital Status
Married
DECLARATION
I hereby declare that all the above information is true to best of my knowledge
Waqas Ali
