I have experience of 5 years in the field of System Administration, and 6 years in customer & technical support. I am very flexible, self motivated, talented and experienced professional. Ability to perform under pressure, multi-task with the priorities and work independently.
Proficient ability to deal with the customers and resolve their issues. Good at problem solving skills and customer relation skills. My key skills included but not limited to :
• Server 2003, 2008, 2008R2, and 2012 support.
• Windows support for 7, 8, 8.1 and Windows 10.
• Active directory infrastructure management
• Hardware/ operating systems upgrades and patches for the servers within the infrastructure.
• Security patching at enterprise level (1000+ servers and 3000+ desktop machines)
• Manage, troubleshoot and escalation of issue related to virtual infrastructure (i.e. VMWare 5.0, 5.5, 6.0 & Hyper-V – 2008, 2012, 2016)
• Office collaboration tools support.
• Kaspersky Client Server Environment.