Wania Irfan

Wania Irfan Professional Summary PHARM-D STUDENT | CUSTOMER SERVICE | DATA ENTRY | ADMINISTRATION SUPPORT I am a dedicated and detail-oriented individual currently pursuing a Pharm-D degree. I possess strong interpersonal, organizational, and communication skills. I am seeking a remote position in customer service, data entry, or administrative support where I can contribute to client satisfaction and efficient task execution. I am enthusiastic about supporting business operations with professionalism and a customer-first mindset. Personal Details Employment History Gulistan Colony Rawalpindi, Laboratory Worker, Quaid-i-Azam University, Islamabad Pakistan Jan, 2021 - Jan, 1970 -- • Gained hands-on experience with accurate documentation, record-keeping, and dose calculations. • Developed strong communication skills during collaborative lab tasks. Skills CRM Google Meet Personal Tutor, Self employed , Rawalpindi 01/2019 - 03/2025 • Provided one-on-one academic support to students while managing client communication, scheduling, and progress feedback independently. Microsoft Office Microsoft Word Slack Education Pharm-D, Quaid-i-Azam University, Islamabad Ja n , 2 0 2 1 - May, 2 0 2 7 Zoom Gmail Courses Microsoft Customer Service, www.enhancv.com Languages Introduction to customer service excellence , Alison.com English Google customer service certification , Coursera.com Urdu Projects Pharmacy Academic Projects 06/2022 - 09/2022 Involved in academic projects in pharmacy, focusing on report writing and data organization using MS Word and Excel. Presented case studies and engaged in group discussions, enhancing public speaking and coordination skills. Customer Feedback Analysis for University Helpdesk Assisted my professor in a data-driven project analyzing over 500 feedback responses from the university IT and admin helpdesk. Used Excel and Google Forms to identify common service pain points and proposed recommendations that improved first-response accuracy. Assisted in Academic Data Management Collaborated with a faculty member to compile, clean, and organize academic records for over 100 students using Microsoft Excel. Maintained accuracy while handling confidential grade data. Used formulas and sorting/filtering tools to streamline grade calculations and result tabulation.