CUSTOMER SERVICE RESUME
24 Oakleigh Manors, 90 Oakleigh Drive, Musgrave Durban South Africa. 4001
(--Customer service representative with over 3 years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, customer care, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
PROFESSIONAL EXPERIENCE
FONGOLA INVESTMENTS (K2013/038249/07) South Africa
Customer Service Specialist October 2017 – December 2020
· Answer and direct 150+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
· Trained 2 employees in basic duties and how to conduct calls
· Received a 90% average customer satisfaction rating (to date)
·Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
· Closed sales at almost 60% rating, 10% higher than company average
· Conducted returns and informed customers of return policy
· Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction
· Maintained friendly and positive attitude at all times, even with unhappy and unruly customers
EDUCATION
UNIVERSITY OF SOUTH AFRICA, SOUTH AFRICA
· National Diploma in Accounting Sciences, December 2016
ADDITIONAL SKILLS
· Excellent communication skills with a focus on customer service
· Speak 3 languages fluently English – French and Swahili
