Walter Bernardo
Customer service representative / General virtual assistant
Manila, Metro Manila | - |-
Summary
A highly motivated, customer service representative with exceptional multi-tasking and organizational skills. Having extensive
experience in identifying the needs of corporate and able to quickly understand the mission, vision, and values of an
organization. Now looking for a career opportunity in the same field at as a virtual assistant level in a well-structured
multinational organization. Where I could further enhance my experience and interpersonal skills.
Work Experience
April 2024 - Present
General Customer Service Representative
Synergy Advantage
Facilitated prescription refills by assisting patients through inbound and outbound
phone communication.
Processed orders efficiently using WordPress and HubSpot platforms to ensure timely
delivery of prescriptions.
Conducted verification calls with clinics and medical centers to confirm the accuracy of
prescription details.
Prepared and computed prescription information for submission, ensuring compliance
with healthcare regulations.
Coordinated approval processes by forwarding prescription requests to doctors for
review and authorization.
Maintained a high standard of customer service by addressing patient inquiries and
resolving issues promptly.
April 2023 - Feb 2024
B2b Customer Service Representative
Hcl Technologie
Responded to and assisted customers with placing office supply orders, ensuring
efficient processing and satisfaction.
Managed and promptly resolved incoming inquiries through pure inbound call
handling.
Handled customer communication via email, addressing concerns and providing timely
responses.
Compiled and submitted end-of-day reports, maintaining accurate records for
operational review.
Maintained a professional standard in client interactions to ensure high-quality service
delivery.
Coordinated effectively within the team to meet service expectations and achieve
organizational goals.
Nov 2021 - Jan 2023
General Virtual Assistant
Digital Tune
Prepared shipping labels and coordinated the ordering of items from suppliers to
ensure timely delivery and inventory management.
Oversaw operations of the Shopify account, including product listings, updates, and
order management.
Designed basic graphic content tailored for use on social media platforms to enhance
brand visibility and engagement.
Streamlined e-commerce processes by integrating efficient workflows between
suppliers and online platforms.
Maintained digital assets for social media accounts to ensure consistency in branding
and messaging.
Supported daily administrative tasks to facilitate seamless operation within the
organization.
May 2020 - July 2021
Technical Support Representative
Css Corporation
Delivered troubleshooting assistance via phone to efficiently resolve technical issues.
Addressed customer inquiries and concerns with professionalism to ensure high levels
of satisfaction.
Utilized internal tools and resources to diagnose and provide solutions to complex
technical problems.
Maintained accurate documentation of customer interactions, including issue
descriptions and resolutions.
Collaborated with team members and supervisors to escalate unresolved cases when
necessary.
Consistently met or exceeded performance metrics, such as call resolution rates and
average handling time targets.
Education
2008 - 2010
Bachelor of Science in Information Technology
Sti College
2003 - 2007
High School
Caloocan High School
Organization Skills
Self-motivated
Can work with minimal or no supervision
Organization Skills and Ability to Prioritize Work.
Skills
Good Knowledge of Microsoft Windows, Office.
Email Handling
Amazon WorkSpace
Wordpress Management.
Social Media Management.
Interests
Sports
Video Games
Reading Books
Vehicles
