Experience:
IT Admin
Direct Influence Company | Mar 2020 - Present
WALIELDIN
TAHER
IT Admin
Personal Summary:
Instrumental IT Admin bringing over 5 years of
experience achieving ambitious goals in
challenging IT environment. Diligent, forwardthinking and adaptable to dynamic company,
customer and project needs. Successful at
motivating teams to meet demanding
timelines. Practiced troubleshooter with
excellent diagnostics and repair abilities,
strong attention to detail and methodical
approach. Expert with Office 365, ERP Systems,
and Salesforce CRM. Boosts system
performance by thoroughly evaluating and
correcting different hardware and software
issues.
Contact:
Riyadh, Saudi Arabia--
Walieldin
Built, customized and repaired technology based on staff
requests.
Guided organizational technology strategy and roadmaps.
Demonstrated familiarity with latest hardware, software, and
networking technology, as well as industry trends.
Worked closely with management teams to plan, develop,
coordinate, and execute technical strategies aligned to client's
vision, mission, and purpose.
Collaborated with vendors to locate replacement components
and resolve advanced problems.
Loaded software, granted permissions, and configured hardware
for new employees as part of the onboarding process.
Investigated and addressed ERP system issues to enhance
usability and improve functionality.
Drafted training materials and organized training sessions for
new employees.
Provided planning for annual budgets to fund IT projects and
controlled spending within budget.
Backed up company data to distributed storage centers to avoid
massive data loss in event of network breach or failure.
IT Help Desk Engineer
Ebttikar Technology Company | Feb 2020 - Mar 2020
Managed network and system performance, conducting
troubleshooting, security patching and maintenance.
Identified computer hardware and network system issues,
performing troubleshooting techniques for remediation.
Inspected equipment, assessed functionality, and optimized
controls.
Network Field Engineer
CMP IT Company | Jun 2019 - Feb 2020
Helped streamline repair processes and update procedures for
support action consistency.
Delivered network technology training to junior team members
and end-users, enhancing knowledge base and team productivity.
Assessed system hardware and software and suggested
modifications to reduce lag time and improve overall speed.
Install, Configure Routers, switches, and network devices.
Make all required tests and provide support as needed.
IT Help Desk Engineer
Sudan International University | Feb 2017 - Mar 2019
Investigated and corrected problems with printers, copiers, and
other peripheral devices.
Set up hardware and software in optimal configurations to meet
network performance requirements.
Responded to support requests from end users and patiently
walked individuals through basic troubleshooting tasks.
Skills:
Salesforce CRM
Microsoft Office 365
Problem-Solving
IT Technical Support
Millennium Group of Company | Dec 2015 - Jun 2016
Performed day-to-day LAN and WAN administration, maintenance
and support.
Installed and managed audiovisual equipment.
Responded to support requests from end users and patiently
walked individuals through basic troubleshooting tasks.
Boosted information sharing by enhancing interfaces between
computer systems.
Leadership
Education:
Communication
Bachelor of Computer Applications
Osmania University | Aug 2013 - Jun 2016
Adobe Acrobat Pro
Training and Certifications:
Adobe Photoshop
Adobe Premiere Pro
Adobe After Effects
Adobe In Design
Digital Marketing
HubSpot | Jun 2021
Creating Websites with WordPress
Udemy | Jun 2021
MCSE
Zoom Technologies
| Nov 2018
CCTV/ IP CCTV
Techno I | Oct 2018
CCNP R/S
Iplanet | Nov 2015
Cisco Certified Network Associate
Cisco | Sep 2015
Basic Network (N+)
F-12 Networks Solution
| Jan 2015
