Walaa El Sayed

WALAA ADEL EL-SAYED Dubai Marina, Dubai, UAE 29569 ◆ - ◆-◆ Linkedin PROFESSIONAL SUMMARY Strategic and results-driven executive with 20+ years in global business development, service operations, and project management within the medical technology and healthcare sectors. Proven track record in driving multimillion-dollar savings, and delivering operational excellence. Adept at managing full P&L accountability, designing high-impact service strategies, and executing large-scale transformation initiatives. Recognized for elevating customer satisfaction, streamlining supply chains, and enhancing compliance. Expert in Lean Six Sigma methodologies and global SOP implementation—consistently delivering measurable improvements in efficiency and revenue growth. Passionate about building scalable systems and fostering collaborative cultures that fuel long-term organizational success. PROFESSIONAL EXPERIENCE Director, Business Development & Global Project Management, 08/2021 - Current Alcon - Dubai, UAE  P&L - Led 5+ large scale projects with high-impact $800M exponential savings programs across EMEA, APAC, and Americas, achieving 100% on-time delivery aligned with corporate goals.  Global Supply Chain - Designed a lifecycle strategy workflow for spare parts, reducing obsolete inventory by 36% and improving cross-device utilization.  Process Optimization - Developed global standard operating procedures (SOPs) and custom Power Applications accelerating reimbursement turnaround by 40% and elevating compliance adherence across partner programs.  Standardized global systems and processes gaining 30% efficiency in customer service capacity and reduced downtime, all while maintaining healthy P&L performance across all regions.  Cross Functional Collaboration - Developed a centralized communication framework that improved alignment scores by 10% and was later adopted organization-wide as the gold standard for effective collaboration. Director, Technical Services, 03/2017 - 08/2021 Alcon - Dubai, UAE  Customer Experience - Directed service operations across 23 regional teams driving an 8% sales uplift through S800 analysis results of 94 NPS, improving 30 points over benchmark.  Strategy - Developed and executed a 5-year strategic service plan focused on Service Evolution, Infrastructure Transformation, and Commercialization—driving innovation and operational excellence across diverse markets.  Spearheaded the end-to-end Salesforce deployment across EMEA, achieving rapid adoption and unlocking significant gains in operational efficiency and cross-regional visibility.  Quality and Compliance - Implemented ISO-compliant audit procedures, maintaining 100% audit pass rate for 3 consecutive years.  Customer Satisfaction - Led global training centers strategy to deliver increase support resulting into 200% expansion in contract engagement.  Digital enablement of services – Led the launch of a 24/7 hotline and coaching program in collaboration with R&D to resolve field reliability issues, resulting in 15% reduction of repeat calls and improved customer satisfaction.  Commercial- Rolled out new biomedical training programs that contributed to a 20% tenders revenue increase. Senior Manager, Field Service, 11/2013 - 03/2017 Alcon - Dubai, UAE  Operational Efficiency - Improved service efficiency by reducing response time 30% and cutting $400K in annual costs through spare parts distribution optimization.  Led a team 25+ field engineers, raising First-Time Fix Rate by +13% reaching 89% within 12 months by implementing focused training and standardized processes.  Strong Value Proposition in B2B Sales Boosted equipment uptime to 98%—a 6% improvement—consistently exceeding SLA targets for key hospital partners.  Developed and deployed a digital preventive maintenance tracker, achieving a 40% reduction in emergency service calls through proactive issue identification. Manager, Instrumentational / Field Service, 12/2009 - 11/2013 Alcon - Dubai, UAE Medical Sales Representative, Surgical Team, 06/2006 - 12/2009 Alcon - Cairo, Egypt Export Sales Engineer, 12/2004 - 06/2006 MOBICA - Cairo, Egypt Medical Sales Representative, 10/2004 - 12/2004 Scientific Services Company - Cairo, Egypt AREAS OF EXPERTISE  Global Customer Strategy  Agile Lean Six Sigma Operations  Acquisition & Integration  System and Process Integration  Distributor Development  P&L / OP Margin expansion  Global Service Revenue / Growth  Global Strategic Planning EDUCATION B.Sc.: Systems & Biomedical Engineering, 07/2003 Cairo University - Egypt, Egypt PROFESSIONAL DEVELOPMENT  Signature Select Leadership Program, 07/01/24  Learning Agility & Sustained Performance, 04/01/16  Coaching to Connect, 10/01/15  M1: Leading the Front Line, 04/01/13  Advanced Presentation Skills, 01/01/12  Lean Six Sigma Certified, 12/31/24  Auditor/Lead Auditor ISO 9001:2008 & 2015, 12/31/14 LANGUAGES English Arabic Fluent Native