Walaa El Sayed

Strategic Consultancy Services FOR MEDTECH & HEALTHTECH GROWTH SPECIALIZING IN OPERATIONAL EXCELLENCE, SERVICE STRATEGY & PROJECT MANAGEMENT WHO I WORK WITH High-value consultancy for: Early-stage MedTech & Health Tech startups Small and mid-sized businesses (SMBs) Distributors and partners in MENA & APAC Focus Areas: Scaling, streamlining operations, navigating growth challenges MY VALUE PROPOSITION 15+ years in global MedTech & health services​ Strong track record in service operations, compliance & team enablement​ Culturally fluent in regional dynamics (MENA, APAC)​ Lean and data-driven strategy implementation SCOPE OF WORK OVERVIEW 1. OPERATIONAL OPTIMIZATION & PROCESS IMPROVEMENT 2. GLOBAL PROGRAM & PROJECT MANAGEMENT 3. AFTER MARKET AND SERVICE OPERATIONS STRATEGY 4. MEDICAL DEVICE COMPLIANCE AND READINESS 5. FIELD SERVICE STRATEGY FOR MEDICAL DEVICES 6. GROUP WORKSHOPS 7. CUSTOMER EXPERIENCE & SERVICE PLANNING OPERATIONAL OPTIMIZATION & PROCESS IMPROVEMENT I help organizations enhance efficiency, reduce operational waste, and improve service quality by analyzing existing workflows, identifying bottlenecks, and implementing standardized, scalable, and data-driven solutions. Ø Streamline workflows and reduce manual process Ø Design and implement Standard Operating Procedures (SOPs) Ø Improve KPI tracking systems Ø Identify cost-saving opportunities (Lean Six Sigma aligned) STRATEGIC PROGRAM & PROJECT MANAGEMENT I lead complex, cross-functional programs that align with business goals and drive operational impact. With global experience in Medtech, I deliver structured execution, stakeholder alignment, and measurable results across regions. Ø Manage cross-regional rollouts of new systems or programs Ø Train in-house teams on project governance Ø Develop scalable project management frameworks Ø Strategic Alignment workshops AFTER MARKET AND SERVICE OPERATIONS STRATEGY I help medical device and equipment companies transform their post-sales operations into scalable, revenue-generating, and customer-centric service models. With over 15 years of global experience, I design and implement strategies that improve service delivery, optimize spare parts management, and enhance the customer experience across regions. Ø Develop spare parts lifecycle and inventory management systems Ø Standardize service delivery across regions Ø Build technical support infrastructure Ø Train service teams to improve first-time fix rates and customer satisfaction MEDICAL DEVICE COMPLIANCE AND READINESS I help medical device companies ensure operational and regulatory compliance by developing SOPs, training programs, and readiness frameworks aligned with global standards (e.g., ISO 9001, regional regulations). I support teams in preparing for audits, and partner enablement across diverse markets. Ø Advise on ISO and regulatory compliance for technical and service departments Ø Develop internal audits, documentation and readiness plans FIELD SERVICE STRATEGY FOR MEDICAL DEVICE I help medical device companies design and optimize field service strategies that improve technician efficiency, reduce downtime, and enhance customer satisfaction. This includes workforce planning, service delivery models, KPI tracking and spare parts logistics. Ø Build or refine field service models, including field service engineer onboarding Ø Use data to improve FSE performance and customer outcomes Ø Implement remote support systems (e.g. hotline, coaching) GROUP WORKSHOPS Run dynamic sessions designed to engage clients, foster collaboration, and drive actionable outcomes. These workshops blend structured methodologies with interactive activities to address specific business challenges. Ø Problem Identification & Analysis Ø Idea Generation & Innovation Ø Strategic Planning & Alignment Ø Skill Development & Capacity Building CUSTOMER EXPERIENCE & SERVICE PLANNING The focus is on collaboratively designing and refining service delivery processes to enhance efficiency, customer satisfaction, and alignment with organizational goals. Ø Designing efficient and client-aligned service models Ø Mapping pain points and opportunities Ø Co-designing service journeys Ø Building loyalty-focused, scalable service plans Ø Aligning delivery to strategic vision DELIVERY FORMATS One-on-one consulting Immersive workshops On-site assessments Remote advisory & implementation Long-term transformation partnerships CLIENT OUTCOMES Measurable improvements in service KPIs Successful Compliance Audits Cost reductions and efficiency gains Scalable systems aligned with business goals Empowered teams & improved Customer Satisfaction Let’s Build the Future of Healthtech Together Let’s discuss how we can elevate your operations, service delivery, and market readiness. -LinkedIn:linkedin.com/in/walaa-adelsayed - Thank you!