Wahyuni Akib
Virtual Assistant
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https://www.linkedin.com/in/wahyuni-akib/
About me
Results-driven Virtual Assistant with a background in customer service and a
proven track record of collecting customer feedback and translating it into
actionable insights using MS Excel. Highly skilled in providing administrative and
customer support in a remote setting. I took some view of extensive training in
online support skills. Proven ability to provide exceptional administrative and
customer support. Have strong organizational skills with Educated staff members
on proper hygiene practices, food safety regulations, and sanitation protocols.
Proficiency in various software and communication tools. I am Committed to
delivering high-quality work, meeting deadlines, and exceeding client expectations.
Education
Vocational Tourism High School
SMKN 8 Makasar Indonesia
|
1997 - 2000
"Food and Service"
Skills
Hard Skills
Communication
Basic research
Computer
Email Management
Administrative
Multi-Tasking
Soft Skills
Detail-oriented
Responsiveness and reliability
Open-mindedness
Honesty
Resourcefulness
Experience
Role : VOLUNTEER
At : Global Centre Islamic Art
| May 2023 - Present
Research keywords for Email Newsletter.
Design email mailshot to promote the newsletter and encourage recipients to
subscribe. Highlight the value receive from subscribing, such as exclusive
content, Islamic art insights, or special offers.
Role : CUSTOMER SERVICE REPRESENTATIVE
At : "Little Explorer " Majid Al Futtaim Dubai | 2014 - 2019
Assisted customers via phone, email, and chat, addressing inquiries, resolving
complaints, and providing product information.
Demonstrated exceptional problem-solving skills to efficiently resolve customer
issues, ensuring their satisfaction and maintaining a positive brand image.
Collaborated with cross-functional teams to escalate complex issues, ensuring
prompt resolution and seamless customer experiences.
Collected customer feedback regarding their experiences and concerns,
ensuring accurate documentation and analysis.
Utilized MS Excel to create tables and graphs summarizing customer
feedback, enabling data-driven decision-making by management.
Role : TRAINER
At : "Carluccio's " Landmark Group Dubai | 2010 - 2012
Orientation and Onboarding: Introduce new employees to the restaurant's
policies, procedures, and culture.
Job-Specific Training: Train employees on their specific roles and tasks,
such as food preparation, cooking techniques, serving procedures, cashiering,
or bartending.
Customer Service: Emphasize the importance of exceptional customer
service. Teach employees how to interact with customers, handle inquiries and
complaints, and provide a positive dining experience.
Health and Safety: Educate staff members on proper hygiene practices, food
safety regulations, and sanitation protocols.
Menu Knowledge: Ensure that employees have a thorough understanding of the
menu offerings, including ingredients, allergens, and preparation methods.
Standard Operating Procedures: Familiarize employees with the restaurant's
standard operating procedures, such as opening and closing checklists, reservation
management, order taking, and payment processing.
Upselling and Revenue Generation: Provide training on suggestive selling
techniques to help increase sales and revenue.
Teamwork and Communication: Foster a culture of teamwork and effective
communication among the staff.
Evaluation and Feedback: Assess employees' performance regularly and provide
constructive feedback.
Training / Courses
Virtual Assistant
Remote Skill Academy | March 2023
Email Etiquette for
Administrative Assistants
Udemy Busisnes - Training
Development
| April 2023
Basic Excel to Advance
Coding Studio | May 2023
Health & Safety Aweresnes
Majid Al Futaim Dubai | 2018
Communication Skill
Majid Al Futaim Dubai | 2018
Guest service Excellent
Majid Al Futaim Dubai | 2017
Selling Skills
Majid Al Futaim Dubai | 2016
Safe in your hands
Creche Out 'the childcare specialist' | 2015
