Wahyu Febriyan

Wahyu Febriyan Content Moderator Profile Contact- As a proud graduate of Udayana University with a degree in English Literature, I bring a diverse skill set and extensive experience in content moderation, e-commerce, and hospitality. My education has sharpened my analytical and communication skills, essential for scrutinizing usergenerated content and ensuring compliance with platform guidelines. In e-commerce, I have developed expertise in digital marketing, customer service, and inventory management, enhancing my technical proficiency and attention to detail. My experience as a hotel receptionist has polished my interpersonal and organizational skills, enabling me to manage front desk operations and provide exceptional guest services. With a comprehensive skill set and a dedication to service excellence, I am poised to be a valuable contributor to any team. -b Jalan Subur Gang Mirah Hati, Denpasar, Bali, Indonesia Education Udayana University Bachelor of English Literature Completed in 2023 PGRI 3 Hospitality School Certificate in Hospitality Industry Completed in 2018 Skill Leadership Skills Work Experience Jan 2024- Present GEAR INC l Bali, Indonesia Content Moderator I have expertly maintained digital safety and integrity by rigorously moderating user-generated content across various platforms. Ensuring strict adherence to community guidelines, legal standards, and platform policies, I meticulously reviewed a wide range of user content, including posts, comments, images, and videos, for compliance with established criteria. I skillfully evaluated content and decisively approved, rejected, or escalated it, effectively enforcing platform policies and legal requirements. Additionally, I diligently documented violations and contributed to the enhancement of AI-based content filtering technologies through detailed feedback. By fostering community education, I communicated content decisions and promoted understanding of community guidelines to users. Proficient in both image and text analysis, I adeptly identified and removed content depicting violence, nudity, hate symbols, and managed inappropriate language, harassment, threats, and spam. Critical Thinking and Decision-Making 2022 - 2023 Mexada Official Store l Bali, Indonesia Problem-Solving Skills E-Commerce Staff Communication Attention to Detail Empathy and Customer Service Time Management Awards May 2022| Mexada Official Store The Best Employee of the Year I am a professional with extensive experience in managing online stores on leading e-commerce platforms such as Shopee, Lazada, and Tokopedia. Proficient in online marketing strategies, inventory management, and e-commerce business development, I have achieved significant sales growth and high customer satisfaction during my previous work period. - Best Western Kuta Beach Hotel l Bali, Indonesia Front Office / Receptionist As a front office staff member, my primary responsibilities include welcoming guests with a warm demeanor, efficiently handling check-in and check-out processes, and providing accurate information about the hotel's facilities. Additionally, I am tasked with maintaining guest satisfaction by addressing their requests and needs during their stay. Through my professionalism and attention to detail, I have contributed to creating a positive guest experience and ensuring that all duties are executed effectively.