Wahib Moumin Hoch

Wahib Moumin Customer support Specialist & HR A motivated, resilient and compellingly persuasive individual who loves nothing more than helping and resolving customer queries. 3-years of customer support experience. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement. And 1-year of HR experience. Ahmed kamel St, Dokki, Gizza, Cairo Profesional Experience Telerperformance wahibdjiboutois@gma il.com - April 2022 - Present Resolve customer inquiries via phone and email, consistently achieving the targets. Proposed more efficient solution to handle the application to reduce the average customer time. And then got promotted to an HR Raya View | Sales Associate and retention specialist Languages English Advanced French Advanced Arabic Medium Spanish Beginner Key Skills Nov 2021 - March 2022 Expressed gratitude for the business and invited and encourage customers to return. Looked at customer account information to figure out what was wrong and how to fix it. Gochat247 July 2020 - Oct 2021 Responding promptly customers via phone, emails - always in professional and efficient manner. Processing orders, forms, applications and request for information. Education professionalism Bachelor of Scientific Studies Clear communication Lycee Hodan 4 Positive atittude Sept 2014 - May 2017 Adaptability Problem -Solving Product Knowledge Patience Accounting and management AIS Institute of Arab Dec 2017 - Feb 2020