Wahed Reza Romel

Curriculum Vitae Wahed Reza Romel Cell:- E-mail:-Career Objective Areas of Expertize Experiences at a glance Seeking an opportunity in the discipline of Information Technology in an International or Non-Government Organization having large presence in the development sector to make best utilization of my skills, knowledge & capacity and meet the organizational objectives Total year of IT related experience 15 years; Work with different Private and International Organizations; • Catalyzing Clean Energy in Bangladesh (CCEB). A USAID Project implemented by Deloitte Consulting LLP. • Signal Mountain Networks Ltd, USA Based Network Operations Center (NOC) • Zap Technologies • Times ASL Call Center • TRANS GLOBAL LOGISTICS (BD) LTD. (TGAX), Sister Concern of Federal Express (FEDEX) USAID-CCEB as “IT & Office Coordinator’’. Catalyzing Clean Energy in Bangladesh (CCEB) is a USAID Project implemented by Deloitte Consulting LLP I joined USAID-CCEB Program as “IT & Program Coordinator’’ and after 1st year got promoted to “IT & Office Coordinator’’ My joining date is 15th Jan, 2013 worked with CCEB up to 15th January, 2016. Main Duties and Responsibilities: As IT Coordinator • • • • • • • • • • • Developing a comprehensive ICT plan that addresses risk management, contingency and business continuity of staff members of CCEB; Developing and maintaining an effective network and data center consisting of 20+ users with Windows 2013 Server and Microsoft Exchange 2013 Server for CCEB office; Work collaboratively to ensuring the effective functioning, administration and data backup of the CCEB's ICT systems; Identify different systems and applications for optimal content management, knowledge management and sharing of information; Manages the purchase, allocation and maintenance of ICT hardware and software supplies; Establish an efficient, proactive and responsive help desk service which meets the needs of staff members; Establish and manage network utility procedures including defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access rules and guidelines.; Manage the central Active Directory Database; define different users’ rights and privileges. Also manage the roaming profile for the users; Manage the web security and virus security. Increase awareness among users about viruses and assist them in taking virus protection measures; Handle the mailing system in both mail client and web mail access; Regularly maintain and update project website. As Office Coordinator • • • • Provide overall office management support, ensuring the office is well managed, organized and fully supplied. Manage the office administrative staff in accordance with local law and firm-wide policies and practices. Obtain quotations and negotiate contracts with suppliers, vendors, contractors and service providers in accordance applicable USAID and firm-wide policies and practices, ensure that contracts and relationships deliver best value to CCEB, that such activities are fully documented and that the goods and services are fully delivered. Consistently inspect different options available for reducing costs in different office operations: such as Page 1 of 5 • • • • • • • • • • • • • 2) checking rates for car hire, printing, IT related products, etc. Setting up the Life insurance policy of CEEB staffs which meets the criteria of Deloitte. Implementing of Emergency Crisis Plan as the Team Leader Track immigration/visa requirements for project employees and visitors and periodic renewals. Track and maintain office utilities (electricity, telephone, and internet) accounts to ensure uninterrupted supply. Maintain appropriate levels and dispense as and when required to ensure uninterrupted kitchen and cleaning supplies. Supervises coordinates and prioritize the daily work schedules of local support staff. Maintain GFE inventory and ensure that all assets are properly tagged to facilitate maintenance of USAID Project inventory. Track maintenance and insurance requirements of the projects vehicles; supervise the maintenance of vehicle mileage records. Arrange and manage janitorial support services for office cleaning and security Take interviews and recruit new support staffs. Assist the COP with various tasks when needed. Provide administrative support for the effective organization of workshops and other events, including identifying venue and negotiating all necessary logistics. Support to effective travel arrangements for project staff travel. Support the project management in creating a positive and appreciative atmosphere for team-based work in Project and be an advocate for such work; Served as “Floor Manager” at XPLORER. XPLORER is a Canada based Customer Service Center for “Canadian Family Pharmacy” and “Canadian Health and Care Mall” My joining date is 1st June, 2010 and worked with XPLORER up to 15th January, 2013. Main Duties and Responsibilities: • • • • • • • 3) Developing a comprehensive ICT plan that addresses risk management, contingency and business continuity and ICT training of staff members of XPLORER; Developing and maintaining an effective network and data center consisting of 46 users with both Windows and Linux OS under Windows 2008 Server for XPLORER Dhaka office; Work collaboratively to ensuring the effective functioning, administration and data backup of the Explorer's ICT systems; Take interviews and recruit new staffs. Assist the Manager, Admin with various tasks when needed. Train and mentor new agents and ensuring the facilitation of IT and process based knowledge building Manages the purchase, allocation and maintenance of ICT hardware and software supplies; Dialer administration Served as “Floor Supervisor” at ZAP Technologies. ZAP Technologies is an International Call Center My joining date is 1st June, 2009 and worked with ZAP up to 15th January, 2010. Main Duties and Responsibilities: • • • • • 3) Managing the floor and the agents Managing the projects Coordinate with the Clients Take interviews and recruit new Agents Provide process training to the agents Served as “QC (Quality Controller)” at Times ASL Call Center. Times ASL is a International Call Center and a part of Times Group My joining date is 1st June, 2008 and worked with Times up to 15th January, 2009. Main Duties and Responsibilities: Page 2 of 5 • • • • • 4) Lead a team of Quality controllers for both Voice and Non Voice projects Coordinate with the Clients Take interviews and recruit new Agents DialEdge predictive dialer administration. Train and mentor staff and ensuring the facilitation of IT based knowledge building and information sharing within the network system; Served at Signal Mountain Networks Ltd. as “Senior Support Engineer – IT’’. Signal Mountain Networks Ltd is an USA based Internet Service Provider having its Network Operations Center (NOC) in Bangladesh. My joining date is May 01, 2004 and I worked with SMN until 31st August, 2008. Main Duties and Responsibilities: • • • • • • • • • • • • 5) Ensure that various Troubleshoot and IT support that are in the area of System (Networking and Hardware) and Software (OS and Applications) and Maintain the Following different IT support at Dhaka and USA office. Provide technical support to the following Clients in USA; NASA, AmerSteel, FBI, US Marines, Marcus Theater Group, etc. Maintaining LAN and Internet communication infrastructure for the office; takes regular system backup for the office data. Provides support in hardware installation & relocation, distribution of ICT hardware resources disposal items/obsolete hardware as per the obsolescence schedule. Provides support in software (corporate and commercial for server and workstation) installation and upgrading to new releases and versions. Prepare notes for new Hardware procurement after need assessment. Help procurement committee to prepare the comparative statement for new procurement of IT equipment. Takes preventive care against computer viruses, work for increasing awareness among users about viruses and virus protection measures. Provides technical support to the users in resolving their day-to-day ICT related problems; and supports in efficient use of standard software including operating system and utilities. Maintenances & services computers, printers and LAN hardware, which are out of warranty. Maintains inventory records of ICT resources and stock of computer consumables and issue of computer consumables in a proper manner. Provides support in migration/upgrade to new corporate tools to keep the standard of IT equipment and software update. Provide different Training on IT of different level of the staff members. Served at TRANS GLOBAL LOGISTICS (BD) LTD. (TGAX), as “Executive, Systems & IT’’. TGAX (Sister Concern of Federal Express (FEDEX) is a Freight & Forwarding company. My joining date is September 01, 2001 and I worked with TGAX up to 31st May, 2004. Main Duties and Responsibilities: • • • • • • • Maintaining LAN and Internet communication infrastructure for the office consisting of 80+ users with Windows OS under Windows 2002 Server. Take regular system backup for the office data. Provides support in hardware installation & relocation, distribution of ICT hardware resources disposal items/obsolete hardware as per the obsolescence schedule. Provides support in software (corporate and commercial for server and workstation) installation and upgrading to new releases and versions. Takes preventive care against computer viruses, work for increasing awareness among users about viruses and virus protection measures. Provides technical support to the users in resolving their day-to-day ICT related problems; and supports in efficient use of standard software including operating system and utilities. Maintenances & services computers, printers and LAN hardware, which are out of warranty. Maintains inventory records of ICT resources and stock of computer consumables and issue of computer consumables in a proper manner. Page 3 of 5 • • Additional Skills Provides support in migration/upgrade to new corporate tools to keep the standard of IT equipment and Manages the purchase, allocation and maintenance of ICT hardware and software supplies; IT Related • • • • • • • • • • Maintain Windows and Linux servers including Mail server, Web server, Internet Gateway. Maintain Web-sites. Monitor routine backup system and perform weekly backup cycles for website and web-mail. Maintain and configure Managed Switches, Routers and Wireless Devices. Ensure User wise Bandwidth Allocation, Access Control List and Broadcast Strom Control. Maintain complex LAN, WLAN infrastructure of 100+ nodes and troubleshoot connectivity problems. Maintain and troubleshoot hardware problems (desktops, laptops, servers, printers, scanners, projectors etc.). Maintain and further develop existing organizational website and other project based websites. Operating MS Office including MS Word, MS Excel and MS Power-point. Train staff about potential uses of existing technology. Summary Skills Academic Achievements Language Proficiency Technical Trainings Personal Information • Strong interpersonal, verbal, and written skills. • Ability to take initiative and work independently, and as part of a team. • Ability to problem solve, multi-task, and prioritize. • Exceptional attention to detail. Year : 2000 Degree : B. Com. University : National University, Result : Second Class Year Degree Institute : : : 1995 Senior Cambridge / GCE A’ Level Willes Little Flowers School Year Degree Institute : : : 1992 Junior Cambridge / GCE O’ Level Willes Little Flowers School Bengali English Hindi Reading Excellent Excellent Poor • • • • • • Speaking Excellent Excellent Good Writing Excellent Excellent No Diploma in Computer Studies - Genetic Computer School, Singapore. NCC International Diploma in Computer Studies - Genetic Computer School, Singapore. Microsoft Certified System Administration (MCSA). Waiting for the Certificate examination. Cisco Certified Network Associate (CCNA). Waiting for the Certificate examination. A+ Certifications Lotus Domino Server R6 & Lotus Notes R6 Date of Birth: Place of Birth: Nationality: Religion : National Id Number: Driver Licence Number: 12th June, 1976 Dhaka, Bangladesh. Bangladeshi by Birth Islam (Sunni- DK-L00002 Present Address House# 64/BA, 1st floor, South Badda, Dhaka-1214, Bangladesh Cell:- e-mail:-, Permanent Address Vill: Shimpur, P.O: Kotoali, P.S.: Burirchang, Post Code: 3520 Dist: Comilla. Bangladesh. Page 4 of 5 References Michael William Ellis Md. Habibul Islam Chief-of-Party, USAID CCEB Program Deloitte Consulting LLP House N. 14 (2nd Fl), Road 32, Gulshan 1. Dhaka Bangladesh 1212 Office: - | Fax: - Mobile (Bangladesh): --| www.deloitte.com Finance Manager, USAID-CCEB Program House No. 14 (2nd Floor), Road No. 32, Gulshan-1, Dhaka 1212. Bangladesh. Tel: -, -. FAX: - Cell: - E-mail:-Web: www.cleanenergy-bd.org I, the undersigned, certify that to the best of my knowledge and belief, this information correct describes qualification, my experience and me. Signature: (Wahed Reza Romel) Date:- Page 5 of 5