Wael Aoun

WAEL AOUN SENIOR ADVISOR- PMO P - E- I linkedin.com/in/wael-aoun-mba-pmp-6563a1a6 EXECUTIVE SUMMARY Experienced Public Sector advisor and Project management office specialist with 8 years of experience in managing the day-to-day activities of a PMO overseeing project management activities and providing strategic guidance on policies and processes. Uniquely skilled in shaping strategy through data analytics, decision-making in high stress / high impact situations, leading and collaborating with cross-functional teams. SKILLS RISK ASSESSMENT | RISK MANAGEMENT | PROJECT MANAGEMENT | SECURITY| GOVERNMENT| STRATEGY | QUALITY ASSURANCE | HIGH IMPACT | OPERATIONS | DECISION MAKING | CORPORATE GOVERNANCE | COMPLIANCE | STRESS MANAGEMENT| CONFLICT RESOLUTION | CRITICAL THINKING| DATA ANALYSIS | STRATEGIC PLANNING | TEAM WORK | LEADERSHIP | MILITARY TRAINING | COACHING | COMMUNICATION | PRESENTATION | LEAN SIX SIGMA | ISO | PMP| EXPERIENCE General Directorate of the General Security (GDGS), General Director Secretariat SENIOR ADVISOR ▪ ▪ ▪ Beirut, Lebanon August 2014 – April 2023 Project Management Office specialist Successfully executed key IT transformative PMO projects, ensuring consistent delivery within budget, on time, and to the required quality in accordance with established priorities and objectives. Designed and implemented project management standards, internal processes, guidelines, and regulations. Developed strategies to optimize project delivery processes. ▪ Established project governance, monitored and controlled project execution, by anticipating and resolving impediments, allocating resources, and mitigating risks. ▪ ▪ Communicated project status updates to senior management. Provided guidance and support to Project Managers to ensure that projects achieved desired goals and met all project milestones and requirements. Analyzed project performance data to identify areas for improvement and provided data-driven insights and recommendations to leadership, driving organizational change and continuous improvement. Effectively communicated and engaged with cross-functional teams, governmental and non-governmental partners, and stakeholders. Led the successful implementation of multiple projects in accordance to customer requirements. Developed and presented reports, presentations, and communications based on management’s requests. Represented leadership in meetings aimed at exploring new opportunities and developing solutions with various participants. Monitored and maintained the Management Information System for document archive and control, ensured all templates used conformed with the department standard, and maintained data privacy, security, and data quality. ISO 9001:2015 Process owner for communication center Implemented a quality management system QMS ISO9001 in the communication center and ensured ongoing compliance with quality and industry regulatory requirements. Conducted regular internal audits and coordinated external audits, evaluated audit findings, and implemented appropriate corrective actions while maintaining documentation systems. Collected and compiled statistical quality data, analyzed key performance indicators (KPIs), recommended process improvements, and prepared reports to communicate outcomes to management and stakeholders. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Investigated customer complaints and non-conformance issues, identified root causes, and implemented corrective and preventive actions to prevent recurrence. Identified training needs and organized training interventions to meet quality standards, ensuring that agents were adequately trained and competent. Contributed to the fundamental analysis of risks, and monitored risk management activities to identify and mitigate potential risks to quality. GDGS, General Director Bureau Ops Beirut, Lebanon Head of Unit – Operations ▪ ▪ ▪ ▪ ▪ ▪ December 2012 – July 2014 Led a team of 15 members to collect, extract and analyze security data. Developed reports to advise top management on security related decisions. Liaised with the General Director regarding urgent matters and supported proactively optimal decision making. Coordinated and communicated with various stakeholders and delegated tasks. Conducted risk and data analysis and set up action plans for critical matters that require immediate interference. Cooperated and communicated with other security organizations for exchange of confidential information. GDGS, Investigation & Procedure Beirut, Lebanon Head of Unit – Detention Center ▪ ▪ ▪ ▪ December 2009 – November 2012 Developed periodic status reports to leadership. Supervised and conducted on-going investigations and performed security checks. Supervised staff, health care professionals and detainees to ensure compliance with the related laws, rules, and standards. Managed internal stakeholders and ensured team safety and well-being. EDUCATION MASTER’S DEGREE IN BUSINESS ADMINISTRATION (MBA) BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION DIPLOMA IN MILITARY STUDIES LEBANESE BACCALAUREATE American University of Beirut La Sagesse University Lebanese Military Academy Collège Mariste Champville - CERTIFICATIONS & PROFESSIONAL TRAININGS PROJECT MANAGEMENT PROFESSIONAL (PMP), PMI, April 2023 ISO 27001 :2013 INFORMATION SECURITY MANAGEMENT SYSTEM, ISO Liban, August 2022 LEAN SIX SIGMA YELLOW BELT, TUM – EDX Online course, July 2020 THE LAW OF ARMED CONFLICT COURSE, Turkish General Staff Partnership for Peace Training Center, Turkey, April 2018 TRANSITION TO ISO 9001:2015 QUALITY MANAGEMENT SYSTEM TRAINING / RISK MANAGEMENT TRAINING / PROCESS MAPPING / KEY PERFORMANCE INDICATOR TRAINING / INTERNAL AUDITOR TRAINING, The Canadian Advanced Management & Training Solutions, December 2015 BORDERS, CUSTOMS CONTROL & TAX EVASION, Guardia di finanza, Italy, May 2014 LANGUAGES ENGLISH | ARABIC | FRENCH ITALIAN Fluently read, spoken and written Elementary aptitude TECHNOLOGICAL PROFICIENCY ▪ Microsoft Office Suite, MS project, MS Visio, Tableau