W. Ketsia Dormeus

VIRTUAL ASSISTANT Nassau, The Bahamas -- W. KETSIA DORMEUS SUMMARY Efficient, accurate, and detail-oriented Virtual Assistant able to take initiative and offer the innate drive to succeed. Meticulous with exceptional office administration skills. Dedicated to exceeding business objectives with an organized approach and strong multitasking abilities. I am highly motivated to expand my knowledge and skills and I am highly personable with excellent communication and computer skills. SKILLS: ● ● ● ● ● ● ● ● ● ● ● ● ● ● Quality assurance Clerical knowledge Scheduling Calendar management Bookkeeping Office administration Pleasant demeanor Confidential Attention to details Analytical skills Organizational skills Customer relation Communication Social media knowledge WORK HISTORY Village Road Shopping Center Ltd. Property Management Inc. Nassau, The Bahamas- Secretary May 2017 - Presently ● Provides clerical support to company employees by copying, faxing, and filing documents. ● Completes accurate daily report documents, memos, and invoices. ● Schedule appointments and conduct follow-up calls to clients. ● Enter data into the system and update customers’ contact information to keep records current. ● Answers incoming calls promptly and determines the nature and purpose of the call and directs calls to the appropriate department. ● Produce accurate office files, update spreadsheets to boost team productivity. GoTRANSCRIBE Freelance General Transcriber January 2020 - Presently ● Uses headsets and transcribing software to take dictation of documents. ● Review and edit transcribe reports and correct material for spelling grammar and clarity. ● Refers to dictionaries, drive references and other resources to distinguish between homonyms and recognize inconsistencies and mistakes in terms. Front Desk Receptionist, Pompano Beach, Fl - Sacred Heart Institution November 2013 - April 2017 ● ● ● ● ● ● ● ● Monitored office supplies inventory and place orders. Maintained files and records with effective filing systems. Volunteered to help with special projects, assuming a variety of tasks and duties. Resolved customer issues quickly and ensured that the manager was immediately notified when problems escalated. Greeted persons entering the establishment and determined the nature and purpose of the visit. Pleasantly answered calls from a multi-line switchboard for the office and directed callers to the appropriate employees. Carefully wrote down all phone messages and relayed them to the appropriate personnel. Answered the phone by the second ring and greeted callers enthusiastically. Bahamas Telecommunication Company Nassau, The Bahamas - Customer Service Representative August 2008 - October 2012, Nassau, The Bahamas ● Answered phone calls and replied to emails and online inquiries promptly and professionally. ● Remained solution-oriented in face of complex problems to assist customers, management, and overall business direction. ● Streamlined office operations by effectively monitoring and addressing customers correspondence and data communications. EDUCATION Long Bay School September 1997- June 2005 Bahamas Academy of SDA September 2005- June 2008 Sales and Marketing Ltd November 2018- January 2019 North Seattle College April 2020 - June 2020 CERTIFICATE ● High School Diploma - 2008 ● Quickbooks Certificate - 2019 ● Administrative Assistant Certificate - 2020