W Inona Bianca Yamamoto

WINONA BIANCA YAMAMOTO MEDICAL BILLER•MEDICAL VIRTUAL ASSISTANT ABOUT ME CONTACT ME 529 Elias Delas Alas St., Antipolo del Sur. Lipa City, Batangas 4217-- I am a dedicated Medical Biller with a strong background in BPO healthcare accounts and virtual medical support. With hands-on experience in claims processing, insurance verification, denial management, and patient coordination, I bring accuracy, efficiency, and a deep understanding of revenue cycle workflows. I thrive in fast-paced environments and consistently deliver reliable, detail‑oriented support to healthcare providers and patients. SKILLS Healthcare Customer Support Extreme attention to detail Has good communication skills, both verbal and written Claims & Benefits Knowledge Medical Billing & Payment Posting Patient Records Management Ability to multitask Insurance Verification & Coordination Appointment Scheduling & Workflow Support HIPAA Compliance & Data Privacy Electronic Health Records (EHR) Management EXPERIENCE MEDICAL BILLER MED VA | JANUARY 2022-JANUARY 2026 Skilled in end‑to‑end billing, denial resolution, and documentation accuracy. I consistently support smooth revenue cycle operations by ensuring error‑f ree submissions and eff icient follow‐ups with payers. MEDICAL ASSISTANT PACIFIC CANCER MED CENTER| JUNE 2017 - DECEMBER 2022 Provided a blend of administrative and clinical support in a healthcare setting. My responsibilities included managing patient records, scheduling appointments, processing billing and payment posting, handling insurance‑related tasks, and coordinating medication ref ills. I am skilled in maintaining accurate documentation, supporting smooth clinic operations, and ensuring timely, error‑f ree billing processes. CUSTOMER SERVICE ASSOCIATE UNITED HEALTH GROUP | FEBRUARY 2014- JANUARY 2017 Worked as a Customer Service Representative in a BPO healthcare account, assisting patients and members with inquiries related to benef its, claims, billing, and account concerns. I provided accurate information, resolved issues eff iciently, and ensured a positive customer experience while maintaining compliance with healthcare policies and data privacy standards. EDUCATIONAL HISTORY Rizal Technological University- BS Engineering 2010 CHARACTER REFERENCE Available upon request.