Vwaire Mary Efeturi

Vwaire Mary Efeturi-| https://www.linkedin.com/in/maryefeturi CAREER SUMMARY Committed and versatile professional with over five years of experience in Management, Customer Support, Sales and Administrative support. Established track record of delivering exceptional customer experiences, Enhanced operations, and providing excellent administrative support. SKILLS Management | Communication skills | Excellent Customer Service and Relationship skill | Data entry | MS Office Suit | Interpersonal skills | Strong Problem Solving skills | Analytical skills |Team Collaboration | CRM | Administrative Skills | Conflict Resolution | Adaptability | Time Management PROFESSIONAL EXPERIENCE Branch Manager / Customer Support | Colvil Ltd, August 2024 – May 2025 Responsibility:  Opened and prepared the office daily to ensure smooth operations  Supervised a team of twelve {12} staff members, ensuring punctuality and effective task delegation  Monitored staff performance and daily workflow to maintain high productivity  Addressed and resolved customer complaints promptly, ensuring customer satisfaction  Ensured availability of all resources and logistics required for day-to-day studio activities  Trained and onboarded new employees to align with company standards and expectations  Sent timely operational and sales reports to management.  Consistently met and exceeded daily sales targets.  Boosted customer satisfaction through improved service delivery.  Reduced employee turnover by fostering a positive and engaging work environment.  Recognized as a strong leader and reliable team player  Maximized office resource usage, reducing wastage and improving efficiency Customer service Representative| Ugo-chris Survey Equipment Company, Feb 2020 – April 2023 Responsibility:  Responded to customers inquiries via phone, email, and chats, resolving issues efficiently using CRM Software to manage customer interaction.  Resolved customer complaints, issues and concerns with professionalism and empathy using problem solving and analytical skills.  Built strong relationships through excellent communication and interpersonal skills, fostering a positive customer experience.  Educated customers on product features, specifications, and benefits.  Prioritized tasks using outlook and excel, met deadlines using strong organizational skills.  Exceeded customer satisfaction targets for three consecutive quarters using salesforce and excellent communication skills.  Collaborated with colleges and team to address complex issues and provided solutions.  Participated in training sessions to enhance skills and knowledge. Sales Manager | Ornament of Beauty, June 2016 – July 2018 Responsibility:  Attended to inbound and outbound calls from customers via phone, live chat, emails  Welcomed customers and assisted them in finding product and answering questions Understanding customers needs and suggesting suitable product  Show customers how to use products by demonstrating and highlight features and benefits  Addressed any customer concerns or complaints professional, ensuring a positive shopping  Worked towards achieving sales target through upselling and cross-selling techniques  Led team, including hiring, training and performance evaluation  Managed and resolved conflicts among team members effectively  Created and managed staff schedules to ensure adequate coverage  Kept ahead of industry’s developments and apply best practices to areas of improvement.  Recorded and maintained accurate details of inventory level, ordering products, and minimizing  Escalated unresolved issues to higher level management when necessary. Sales Representative | Bellasimo Clothing line, March 2015 – May 2016 Responsibility:  Presented, promoted and sold products to customers using solid argument.  Established, developed and maintained positive business and customer relationships.  Coordinated sales effort with team members and other departments.  Supplied management with reports on customers needs, problems, interest, and potential for new products and services.  Continuously improve through feedback. ACADEMIC & PROFESSIONAL EDUCATION National Youth Service Corps{NYSC} April 2023 – April 2024 Higher National Diploma in Business Administration and Management | Delta State Polytechnic oghara, Delta state. | Courses in Business Administration and Management.