Vuyelwa Mavuma

Administrative Support Customer Relationship Management (CRM) Insurance Claim Processing & Verification Time Management & Organization VU MA VUYE LW Appointment Scheduling & Coordination A SKILLS Y E LW A M Northriding - South Africa, Johannesburg, 2162, South Africa VU - A (- V M M C O N TA C T S VU A M AVU V I R T U A L A S S I S TA N T VUMA LW V U Y E LWA M AV U M A MA YE A ABOUT ME I am a dedicated and detail-oriented Virtual Assistant with experience in administrative support and customer service. I am highly proficient in appointment scheduling, data entry, and managing communication. My background in CRM systems and excellent communication skills allow me to handle client inquiries efficiently. I am eager to bring my organizational skills, knowledge of healthcare practices, and tech-savvy abilities to a dynamic healthcare environment, ensuring the smooth operation of patient services. WORK EXPERIENCE Administrative Assistant, Durban Motion Pictures, South Africa May 2016 - May 2017 • Coordinated office operations and schedules, showcasing strong time management skills applicable to healthcare administration. • Managed calendars, scheduled appointments, and ensured efficient record-keeping, similar to medical appointment booking and patient information management. Retail Sales Representative, Verimark, South Africa Mar 2022 - Mar 2023 • Delivered customer service by addressing inquiries and resolving issues promptly, honing communication skills relevant to patient interactions in a healthcare setting. • Managed inventory and assisted in sales, highlighting organizational skills transferable to managing medical supplies and records. Communication Technical Skills Financial Advisor- Sales, Telesure Investment Holdings, South Africa Dec 2018 - Feb 2020 Microsoft Office & Google Workspace • Assessed client insurance needs, developed tailored solutions, and supported clients, mirroring the tasks of verifying patient insurance and processing claims in a healthcare role. • Scheduled and conducted meetings with clients, skills essential for managing healthcare appointments and coordinating with professionals. LINK Teachers Assistant, Department of Education, Margate Mar 2023 - Dec 2023 LinkedIn: • Assisted in administrative tasks such as record-keeping, technology integration, and communication, all of which are applicable to managing healthcare data and maintaining EMR systems. www.linkedin.com/in/vuyel wa-mavuma/ LANGUAGE English E D U C AT I O N Virtual Assistant, ALX 2024 Web Development, SheCodes 2024 REFERENCE Available upon request Film & Television Techniques, Cityvarsity 2016