Vuyani Mafanya

VUYANI MAFANYA Unit 717 Parkhill Place Parklands Sandown Rd., Cape Town,-- CUSTOMER SERVICE REP ABOUT ME I am a higly motivated, fast learner with a proven track record of achievements. WORK EXPERIENCE MUSCLE DYNAMIX Cape Town Dec 2019 - Jan 2021 I pride myself on taking ownership of challenging problems and maintaining high standards and assisting my employer on achieving their commerical objectives. With a strong desire for and passion for continuous professional development, i aim to add value to an organization by ensuring customers and clients recieve the best service possible. Customer Service Rep Consulting with customers and providing suitable advice on nutritional and supplement products. Selling Fitness & Wellness products. Driving sales in line with targets through the promotion of a broad Muscle Dynamix range of brands by cross-selling and upselling to increase profitability. SPAR Cape Town Oct 2019 - Jan 2020 Merchandiser Produceing sales by providing shelf management services: Ticketing & pricing stock. Create point of sale displays & promotions, ensuring retail staff is well informed on product details and promotions. Negotiate shelf space with managers. Ensure stock is displayed neatly. Reporting using our internal reporting systems. JUST PCS Cape Town May 2017 - Nov 2017 Intern/System Support Implementing and maintaining the information technology systems for an organization. Installing and configuring new systems. Managingin data security, troubleshooting processes and reporting expectations to ensure consistent support for clients and users. STOWE HOLDINGS Cape Town Apr 2016 - Aug 2016 Intern/Helpdesk Providing computer help via telephone with end-users while manning the desk-support operation. Notable Accomplishments: • Document help desk tickets/resolutions and provide overall assistance in the daily administration of a Novell Netware 4.11 Network. • Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists. EDUCATION TEFL.ORG Cape Town 2021 120 hour Advanced TEFL/TESOL Certificate An internationally recognized professional credential that certifies that an individual is qualified to teach English as a foreign language. MICROSOFT IMAGINE ACADEMY Cape Town 2021 Database Administrator Certificate Understanding core database concepts. Create database objects. Manipulate data. Understand data storage. Administer a database. ON THE BALL COLLEGE Cape Town 2017 IT Support System Certificate Troubleshooting the common types of hardware and software problems typically encountered in the day to day operations of a department in an organization. Basic application support skills. Operating system support skills. Networking support skills. Relate business problems and information technology solutions, as well as appropriate customer care in the context of IT support. Hardware & software support skills for server computers, technical reporting skills. ON THE BALL COLLEGE Cape Town 2016 Technical Support Certificate Applying problem solving techniques to solve user technical problems. Provide a variety of support services to users of IT. Using a range of IT technical skills and knowledge to meet user needs. Deal directly with customer staff. Provide a variety of support services to users of IT. HUMAN CAPITAL DEVELOPMENT SOLUTIONS Cape Town 2016 Sales and Customer Service Work Readiness Programme Certificate A programme that enable learners to gain vital personal and business skills required to enter the sales & customer service workplace and retain employment. ROSEBANK PROGRESS COLLEGE Cape Town 2013 High school diploma Subjects: o English o Afrikaans o Mathematical Literacy o Life Orientation o Business Studies o Computer Application Technology o Visual Arts SKILLS STRONG PROBLEM-SOLVING COMPUTER PROFICIENCY PROFICIENCY IN HELP DESK SOFTWARE TROUBLESHOOTING AND TESTING SKILLS DATA ENTRY SPEED AND EFFICIENCY PROFICIENT COMMUNICATION STRONG COLLABORATION ORGANIZATIONAL SKILLS