Von Ryan Demerin

PERSONAL PROFILE Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization/company and availability through effective schedule development. Excellent customer service and conflict management skills. CONTACT VSM Phase 1 Blk 1 Lot 17, San Isidro, GSC Philippines, 9500-- /vonryandemerin EDUCATION Mindanao State University GSC Philippines .2012 SKILLS Office Administration Proficient in MS Office Proficient in Canva and Photoshop Proficient in Advanced Platforms such as Zoho, Service Titan, Trello, Dialpad, Mailchimp, Zopier, five9 and more.. Customer Service Experienced by phone, email and text Receptionist and Recruitment Sales Representative Experienced Technical Support Experienced WORK EXPERIENCE THOMAS EMS, Marketing Specialist Creating Email Campaigns with Zoho CRM Plus Creating Flyers, Banners and Promotional Stuff using Photoshop Managing Social Media Accounts Analyzing Data and List through Zoho captured by email campaign sent. Handled the company’s online presence – regularly updated the company’s website and various social media accounts Monitored ongoing marketing campaigns Prepared presentations for prospective clients Land Run Ads, Marketing Assistant Handled the company’s online presence – regularly updated the company’s website and various social media accounts Monitored ongoing marketing campaigns Prepared presentations for prospective clients Filtering Data for bounce and unsubscribe and scrub them through our marketing software. Data List Management NICE HOME SERVICES, Dispatch and Customer Service Maintaining a positive, empathetic and professional attitude toward customers at all times. Acknowledging and resolving customer complaints. Keeping records of customer interactions, transactions, comments and complaints. Providing feedback on the efficiency of the customer service process. Replying to reviews given on various websites. Ensure customer satisfaction and provide professional customer support. Online Seller News, Admin Assistant / Article Writer Creating articles and blogs daily with a minimum of 500 words in the company's online app. Organize and schedule meetings and appointments Responding to emails daily with prospect clients. Answering queries to every visitors visiting the website. Creating blog post and creating graphics for blog posts and articles. Dr. Lam Coaching - Administrative VA Created Banners, Flyers, Posters for FB ads, Instagram and YouTube. Monitored ongoing marketing campaigns Market research and comparing promotions Article and Ads writing Organizing schedules, meetings and task for Coach Justin Lam Cube Care - Estimator Maintaining a positive, empathetic and professional attitude toward customers at all times. Providing feedback on the efficiency of the customer service process. Replying to reviews given on various websites. Ensure customer satisfaction and provide professional phone support and estimate. Metropolitan Movers - Sales Rep/CSR Maintaining a positive, empathetic and professional attitude toward customers at all times. Acknowledging and resolving customer complaints. transactions, comments and complaints. Providing feedback on the efficiency of the customer service process. Provides quotes and estimates for every moving inquiry to the whole state of Canada. Ensure customer satisfaction and provide professional customer support.