Von Ryan Caloza

Von Ryan Caloza Blk 22 Lot 21 Mayon Street, Southern Heights II San Pedro Laguna Mobile #: - Home #: -- Skype: ryanjv4 Skills WordPress website creation and maintenance Social Media Management Content / Feature Article Writing Email customer service / correspondence Calendar management Image editing / Graphic creation General office admin. Video and Audio Editing Software / Tools used Wordpress.org Photoshop Canva Gimp Audacity Infusionsoft (Sales and Customer Service CRM) Top Producer (Real Estate CRM) Zillow Boom Town Hootsuite Post Planner Meet Edgar MS Office (Word, PowerPoint and Excel) Microsoft Publisher Windows Movie Maker Social Media Management Portfolio https://www.facebook.com/MayorLourdesCataquiz/ https://www.facebook.com/CityofSanPedroOfficial/ https://www.facebook.com/nickunsworthlifeonfire/ https://www.facebook.com/groups/-/ WordPress Website Portfolio www.cityofsanpedrolaguna.gov.ph www.lourdescataquiz.com www.diwatayao.com www.members.lifeonfire.com Virtual Assistant Experiences Life On Fire Part Time Social Media Virtual Assistant May 2015 – August 2016 Create and schedule social media content for social media posting Interact with social media followers Track social media stats Share content to FB groups and Youtube channels to increase reach The Healey Group Full Time Real Estate Virtual Assistant March 2013 – May 2015 Set buyer and seller appointments for Sean Healey and his agents, via phone or email Email, Calendar and Dropbox management. Posting listings on Social Media sites. Replying to potential buyers who inquire via Facebook and Twitter. Princeton Corporate Solutions Green Coffee Bean Extract Content Writer and Blog Manager February 2008 – August 2010 Provide daily articles and rewrites about IPO ( Initial Public Offering) and post my works on princetoncorporatesolutions.com Rewrite articles regarding the health benefits of Green Coffee bean Extract. BPO Work Experiences: May 2013 – March 2013 Sales Manager, COMCAST (Teleperformance Philippines) Ensures that supervisors adhere to the sales coaching and strategies being rolled out. Devises strategies and techniques necessary for achieving the sales targets. Met and exceeded sales quotas via effective real time coaching and strict implementation of consequence management. Motivates team members to uphold the selling attitude via the following: Development of incentive schemes to encourage team members to deliver their level best. Shadow supervisors during sales coaching sessions. Maintains and improves relationship with client through participation and conference call sessions and “mystery shopper” calibrations. Maintains and ensures accuracy of the sales data of the entire operations floor. May 2012 – May 2013 Billing Supervisor, COMCAST (Teleperformance Philippines) Ensures that agents adhere to their set schedules and report for work on a timely manner. Perform timely and effective performance-based coaching for 15 – 20 billing agents. Accept billing escalation calls. Participate in call calibrations and monthly and weekly business reviews with the COMCAST management team. August 2011 – May 2012 Outbound Sales Team Manager, Pacific Hub Corporation Achievements: Was able to maintain the absenteeism rate of a 90-man team to only 4% for five straight months via effective coaching and rollout of consequence management. Functioned as the sales accounts’ Database Administrator: Applicant became the contact center’s point person for “DNC” (Do not call) correspondence with the sales clients. Ensured that outbound leads are all loaded on their correct time zones. Ensured that the lead supply is sufficient for the sales floor’s headcount. Operations’ point person in scrubbing and rescrubbing of leads. Submitted day end reports about the number of leads disposed based upon the criteria set forth by the dialler. Has been consistently hitting and exceeding the sales metrics of the outbound sales department after deployment to the sales floor. Gained overseas client’s trust by guiding them though the right path in making outbound sales pitches and quality parameters for the outbound sales account. Applicant has held a perfect attendance record since the start of his training. Encouraged the entire team to assume an “always closing” attitude and had fostered a lively environment for the account; thereby making the agents offer the product livelier over the phone. The applicant is part of the leadership team which made the above-mentioned company the top centres / vendor of the same product which is also being housed in several other centres here and overseas. Conduct intensive coaching sessions with supervisors / agents regarding selling techniques, proper grammar use, correct pronunciation and sentence construction. Applicant has been efficiently assisting the Sales Managers in leading, directing and motivating the sales team to achieve the overall sales objective. December 2007-August 2011 Product / Sales and Communication Skills Trainer, TELUS International Philippines / Harte-Hanks Philippines Facilitated product training for an outbound sales / customer service campaign for a top- calibre US pharmaceutical company. Adept in creating PowerPoint slides to be used for training and skills improvement purposes. Lectured on basic and advanced communication skills concepts which can be applied in real-life scenarios once the agents get on the phones. October 2006– December 2007 Dell Technical Support Team Lead, TELUS International Philippines Oversaw 12 – 15 technical support representatives, directly monitoring and coaching their contact center performance. Resolved escalated customer complaint and issues, ensuring one call resolution. Ensured that the agents adhere to the transactional parameters set forth by DELL. Functioned as one of the members of the DELL Fraud Detection Committee; and was able to identify fraudulent transactions via phone and internet. Was lauded by DELL management for connecting PABX monitoring to all full system, software and peripheral sales. September 2005 –October 2006 Sr. Quality Assurance Analyst, TELUS International Philippines / Harte - Hanks Philippines BPO Helpdesk Technical Support One of the few Quality Analysts who was handpicked by upper management to spearhead various customer service, directory assistance, tech support and outbound survey accounts. Formulated various excel based transactional monitoring forms for various Telus campaigns and Harte-Hanks Helpdesk Tech Support campaigns. Created Quality guidelines for various Telus and Harte-Hanks Helpdesk Tech Support campaigns. The applicant became a mentor for newly hired QA’s and newly promoted floor performance coaches. The applicant has represented the QA work group in various campaigns that focus on tech support (voice and non-voice), customer service, directory assistance and sales. January 2004 –September 2005 Quality Assurance Analyst, TELUS International Philippines, EA Games Technical Support July 2003 –September 2004 DELL Sales Associate, TELUS International Philippines Achievements: Top agent from August 2003 up to January 2004 Applicant was immediately promoted to QA post after regularization. Trainings Attended: Six Sigma Yellow Belt Certification Course October 2010, TELUS International Philippines Basic Skills Training for Nurses July - October 2010, Lung Center of the Philippines Intravenous Therapy Certification Training May 2010, Philippine Heart Center Educational Background: Course: Bachelor of Arts in Political Science University:University of Perpetual Help Las Pinas Year Graduated:March 2003 Group Affiliation:Features Editor, The Perpetualite Course: Bachelor of Science in Nursing University:University of Makati Year Graduated:October 2010 Group Affiliation:Philippine Nursing Association References: Jennie Hicks Hampton Healy Group Sales Manager- Ralph Buena Project Manager III-